Recruitment Services Client Service Manager Job Vacancy in Nairobi, Kenya

Position Title: Client Service Manager – Recruitment Services

Industry: Recruitment Services

Reports to: CEO & Lead Recruiter

Supervises: 2

Location: Westlands, Nairobi

Salary: Negotiable based on experience

We are a boutique recruitment firm with offices in Westlands, Nairobi.

We are a fast-growing firm with a unique approach of service to our clients.

Our services are highly personalized, with highest level of professionalism and care to both employers and job seekers.

Our current clientele base constitutes of International Governments and Agencies, Foreign Businesses with investment interests in Kenya, Multinational Firms, Leading Financial Institutions and Fast-Growing Start-Ups.

In order for us to remain competitive as well as better serve our growing clientele, we are looking to hire a client service manager to join our team.

Role Description:

Your main role will be to ensure smooth running of the recruitment business from sourcing, execution, closing and ensuring ongoing relationship with the clients.

This role requires an individual with high standards of eloquence, strong entrepreneurial skills, great leadership skills, excellent relationship management, advance sound judgement skills, organizational skills and ability to handle multiple projects and deliver in a fast-paced environment.

The job holder should possess a high EQ. High energy levels desired.

Key Roles & Responsibilities:

  • Pitching our services & making presentations to key decision makers in various top companies.
  • Facilitating execution of our service agreement, ensuring that all clients understand & sign agreements before start of any recruitment process
  • Supporting and providing key industry information to clients; such as market status in regards to availability of candidates, salary and statutory obligations
  • Support in designing sourcing strategies including advertising job vacancies from clients using different mediums and ensure there’s a wide reach and build rich pipelines
  • Managing end-end recruitment process; shortlisting suitable candidates, conducting interviews and writing reports to clients.
  • Quality checks on your teams’ deliverables ensuring they meet all requirements of their tasks and projects
  • Implementing client engagement strategies through constant communication with clients on the recruitment status
  • Manage strategic relationships through contacting previous clients on a daily basis to cultivate an ongoing relationship
  • Ensure timely invoicing and collection from clients as per agreement

Education & Skills Required:

  • Bachelor’s degree in an arts-based course
  • B2B Sales experience is a MUST
  • At least 2 years’ experience in a client facing role in sales, marketing, business development, client service management.
  • Account Management skills
  • Ability to engage business owners, senior staff and CEO’s
  • Excellent presentation skills
  • Strong negotiation and persuasion skills
  • Report writing skills
  • Organizational skills
  • Time management skills
  • Entrepreneur mind set
  • Superior communication skills – Oral & Written

Personal Attributes:

  • Energetic
  • Pleasant/ people personality
  • Ability to see the bigger picture
  • Methodical but not rigid
  • Persistent but not pushy
  • Ability to take initiative
  • Mature
  • Willingness to learn and try different things
  • A winning attitude
  • Self-confident
  • Team player


If you are up to the challenge, possess the necessary qualification and experience; please send your CV and cover letter quoting the job title on the email subject Client Service Manager – Recruitment Services to before Monday 9th January 2023.

Kindly indicate current/last salary on your CV