Healthcare Chief Operations Officer Job Vacancy in Nairobi, Kenya

Position Title: Chief Operations Officer – Healthcare

Type of Company: Healthcare Fast Growing Start Up

Reporting: Directors

Industry: Healthcare

Location: Nairobi, Kenya

Our client is at a growth stage omnichannel health company changing the way patients interact and receive healthcare services in Africa.

They are a 360 health company that offers training, homecare and step-down facilities (level3b hospitals).

Role Description: They like solving problems. BIG problems. They also like surrounding ourselves with great people to help develop nifty approaches and solutions to some age-old challenges in health.

They believe that by building a great team of super talented individuals they can create Africa’s fastest growing Omnichannel health company and change the way healthcare is delivered to patients.

To help accomplish this, our client is looking for a talented Chief Operating Officer to join their leadership team and help push the company’s strategic direction forward and lead the day-to-day operations.

They are looking for someone with experience in the start-up space (preferably health), who is solutions oriented, and looking to build Africa’s Health and skills Rocket ship.

Their ethos is to give people the autonomy and tools to build compelling solutions and products that their partners and patients will adore. They offer a competitive salary and health benefit package.

The company will equally offer a competitive stock option plan if they find the right person.

Key Roles and Responsibilities:


  • Design and oversee the processes for daily operations for medical service delivery,
    logistics, customer experience, finance, and HR.
  • Oversee and lead the day-to-day operations across medical service delivery, logistics, customer experience, finance and HR departments.
  • Ensure the strategic objectives set by the Board of Directors are achieved.
  • Develop and aggressively control operational budgets to ensure that the company
    achieves its targets relative to its growth objectives.
  • Lead recruitment and execution across medical service delivery, logistics, customer experience, finance, and HR departments.

Operational Performance:

  • Set ambitious goals across the medical, procurement, human resource and finance departments for performance and quality
  • Establish performance measurement mechanisms to evaluate the effectiveness of internal processes and take steps to improve them.
  • Develop, design and improve systems, approaches and management arrangements that results in excellent health service delivery and patient experiences.
  • Coordinate across departments to ensure appropriate information flow and prioritization during the development of products, services and technology improvements and builds. Strategy:
  • Participate in the development of long-range strategic plans, governance structure and objectives.
  • Work with the C-level team, advisors and the board of directors to execute the Company’s.

Expansion strategy:

  • Alongside the CEO, develop operational plans and coordinate corresponding budgets
    across departments to reflect the volume, revenues, expenses, staffing and capital needs of the company.
  • Assist the CEO in fundraising activities where needed.


  • Work closely with senior management teams to create, optimize, implement and roll out internal reporting systems, as well as company policies across the medical, procurement, HR and finance departments to efficiencies within the company.
  • Design and implement quality control mechanisms and programs to ensure globally accepted clinical standards in care are adopted and adhered to by healthcare workers.
  • Ensure compliance with external regulatory bodies and standards boards. Sure responsible medical supply spending practices that align with operating budgets and clinical requirements.

Ideal Person Characteristics:

  • High level of emotional intelligence.
  • Can focus on details, while not losing sight of the bigger picture. Maintain high standards of integrity and honesty.
  • Analytical and data driven.
  • Critical thinker.
  • Obsessed about Quality, process, and structure. Leader who can motivate and mentor others.

Desired Requirements and Qualifications:

  • Must be 100% committed and hard working in a role that demands it.
  • 5+ years of experience as a Chief Operations Officer or equivalent role.
  • Bachelor’s degree in Math, engineering or medicine – preferred not a must.
  • Master’s Degree in Business Administration or management.
  • Proven managerial track record and being a highly organized and results driven person
  • Strong inclination towards systems development and process improvement.
  • Having held increasingly senior roles throughout your career.
  • In depth understanding of various business functions such as HR, Finance and
    procurement and inventory management.
  • Knowledge of accounting, and data analyses. Experience managing large, complex operations involving multiple teams and departments
  • Excellent interpersonal and leadership skills.
  • Great communication and presentation skills.
  • Ability to communicate across all departments and with a diverse audience.
  • Good analytical and problem-solving aptitude.


  • Forward thinking, transparent and out-of-the-box organizational culture.
  • Competitive salary, paid time off and holidays.
  • Comprehensive medical insurance package, including in-patient, outpatient, dental and optical-
  • 100% monthly premium covered for employees.
  • Company laptop and tools needed for productivity.


Apply directly through our careers page.

In case you are experiencing difficulties, apply through the email indicated below

Email your CV to

Deadline Friday 20th January 2023

Indicate email subject as Chief Operations Officer – Healthcare.