Position Title: Samsung Phones and Device Technician
NATURE OF JOB: FULL TIME
INDUSTRY:
SALARY: KSH 25,000
JOB LOCATIONS: NAIROBI
Duties and Responsibilities
- Receive, diagnose and repair devices
- Prepare an estimation of cost of repair as and when required.
- Carry out all repair procedures in line with Quality and Environmental guidelines.
- Ensure quality is always implemented and maintained throughout the repair cycle – champion brand values at all time.
- Regularly make reports e.g. technical report, weekly report and other forms of communications on product problems, evaluations, issues, developments and improvements.
- Timely communicate to all concerned latest service and repair bulletin, news and information from Huawei and attend all trainings organized by Huawei Technologies ltd.
- Actively contribute to the Service Centre objectives at all times ensuring all key performance indicators and targets are achieved.
- Ensure software versions are updated as advised by the Service Centre Manager.
- Maintain a professional approach at all times.
- Maintain a clean and organized working area at all times.
- Uphold policy in relation to security and misuse of company property.
- Identify and meet the needs and expectation of customer through the application of the skills and knowledge acquired for the role and deliver exceptional customer service.
- Undertake any other duties that are relevant to the job as requested by the Service Manager.
Key requirements, skills and qualifications
- IT Diploma
- 2 years’ experience majorly on Samsung Phones
- MS office applications
HOW TO APPLY
- If you meet the above qualifications, skills and experience send CV urgently to jobs@britesmanagement.com quoting the job title as the subject line in the mail
- Interviews will be conducted on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.