Enterprise Customer Success Associate Job Vacancy in Nairobi, Kenya

Position Title: Enterprise Customer Success Associate


As an Enterprise Customer Success Associate, you will play a pivotal role in our organization. Reporting directly to the CS Manager, you will be responsible for fostering exceptional customer relationships, setting joint KPIs with clients to measure the success of our products and services, and ensuring a high level of customer satisfaction. This role is tailored for someone with a deep understanding of the supply chain and logistics industry, and it requires building and leveraging relationships within this space.


  • Cultivate Strategic Customer Relationships: Develop and nurture strong relationships with enterprise-level customers, understanding their unique needs, challenges, and goals within the supply chain and logistics sector.
  • Strategic KPI Setting: Collaborate with clients to establish joint Key Performance Indicators (KPIs) that align with their business objectives, and proactively track and communicate progress towards these metrics.
  • Industry Expertise: Demonstrate a comprehensive understanding of the supply chain industry, staying updated with the latest trends, challenges, and innovations in logistics, last-mile delivery, and transportation management platforms.
  • Customer Advocacy: Serve as a dedicated advocate for customers, ensuring their voices are heard throughout the organization. Act as a bridge between customers and our internal teams to relay feedback, challenges, and feature requests.
  • Onboarding Excellence: Lead the onboarding process for enterprise clients, conducting user requirements analysis, facilitating site visits, and delivering comprehensive training sessions.
  • Product Enhancement: Collaborate closely with the technology team, providing valuable insights from customers that contribute to continuous improvement of our product offerings.
  • Sales Alignment: Work in tandem with the Sales team, focusing on cross-selling and upselling opportunities while maintaining a retention-centric approach.
  • Industry Insights: Provide internal recommendations based on industry trends and customer feedback, contributing to the strategic direction of our products and services.
  • Collaborative Teamwork: Foster a culture of collaboration within the team and across the entire customer lifecycle, ensuring seamless communication and knowledge sharing.
  • Adaptability and Leadership: Embrace additional responsibilities and initiatives as assigned by the VP of Sales & CS and the CS Manager, showcasing your adaptability and leadership skills.


  • Bachelor's degree in a relevant field (sales, IT, marketing) preferred, with an advanced degree being advantageous.
  • 4+ years of experience in customer success, sales, or related roles, with a strong focus on enterprise-level engagement.
  • Proven track record of successfully setting and achieving joint KPIs with enterprise clients.
  • Extensive network and relationships within the logistics and supply chain industry.
  • Exceptional interpersonal skills with the ability to build rapport and communicate effectively at all levels.
  • Solution-oriented mindset with the ability to creatively solve complex problems.
  • Exemplary time management and organizational skills.
  • Outstanding communication and presentation abilities.
  • Capacity to remain composed under pressure and think critically to devise effective solutions.
  • Enthusiasm for acquiring new technological knowledge and a willingness to immerse yourself in understanding the intricacies of our offerings.


Medical Insurance (After 3 Months)

If you are dynamic and proactive data director looking forward to contribute to the company’s success, we’d love to hear from you. Please forward your resume and cover letter detailing on how you’ll contribute to our team’s success. Send your application to arlingtoncareers@gmail.com by 26th January 2024.