Head Operations Job Vacancy in Kenya

Position Title: Head Operations - Retail Industry

Department: Operations

Location: Nairobi

Industry: Telecommunication Retail

Reporting to: CEO

Gross Salary: Ksh 70k - 100k

Our client in the retail industry is seeking to hire Head of Operations who will handle Customer relationship management between the Company and key partners Safaricom PLC and coordination of Head office operations.


  • Manage partner relationships; with Safaricom/Carl care and follow up on agreed deliverables in our engagements.
  • Formulate and implement business strategies for constantly improving sub agents perofmance
  • Coordinate smooth operations of the department personnel
  • Trouble shooting and resolving risks and failures within the department in a timely manner.
  • Conduct quality control of the different functions of the operations department
  • Provide periodic (weekly/monthly/quarterly) reports to be used for decision making by the management team in regards to operational matters. Liaise with HR in recruitment of departmental personnel
  • Train and review performance of departmental personnel Safaricom business debt management
  • Conduct weekly visits to GEA branches and sub agents assess performance of operations; take action to resolve challenges and provide weekly reports. Holding briefs with management on Safaricom business trends
  • Continuous improvement of mpesa sub agents perfomance Meeting partnership objectives of our key partnerships Good customer relationship with Mpesa sub agents
  • Efficiently run operations department with few to no errors.
  • Working Circumstances and equipment
  • Office environment with use of computers and phones
  • Field visits transport allowance provided
  • Direct Reports: Drivers, Procurement team, Smartphone Repair Technicians.


  • Bachelor's degree in business, computer science, or a related field.
  • Minimum of 5 years’ experience managing operations or in a similar role.
  • Experience in the retail Industry is an added advantage.
  • Knowledge of business functions.
  • Solid knowledge of data analytics.
  • Strong mathematical literacy.
  • Excellent organizational and leadership qualities.
  • A strategic thinker.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Head of Operations – Retail) to vacancies@corporatestaffing.co.ke before 15th Oct 2023