Matron Job Vacancy in Kenya

Jesuit Refugee Service 

Position Title: Matron - Safe Haven

Reports to: Protection Coordinator.

Location: JRS Centre 1, Safe Haven.


Inspired by the generous love and example of Jesus Christ, the Jesuit Refugee Service (JRS) is an international Catholic organisation with a mission to accompany, serve, and advocate on behalf of refugees and other forcibly displaced persons, that they may heal, learn, and determine their own future. Our work expresses the commitment of the Society of Jesus (the Jesuits) to stand with refugees around the world.


  • Work closely with the JRS Protection Coordinator and the Supervisor on managing the daily operation of the Safe Haven and ensure that clients’ needs are met.
  • Ensure safety of clients and to immediately report safety violations to security forces and Protection Coordinator.
  • Offer caring presence to the PoC’s who reside in Safe shelters.
  • Attend to individual needs of each client and organize group activities.
  • Ensure proper supervision and monitoring of the Safe shelter during night hours and day hours depending on duty.
  • keep records and ensure confidentiality of all work carried out in the program including ensuring that admission and discharge forms are collected and filed before a client is admitted or released by referring agencies, maintaining client files and writing daily handover reports.
  • Liaise with referring agencies, following up of the client’s cases, recording and reporting visits of referring agencies to beneficiaries and attend SGBV and other inter-agency meetings as required
  • Attend weekly Supervisors’ meetings for reporting and communication when requested
  • Assist in preparing and submitting weekly, monthly, mid-year and annual reports and other reports related to Safe Haven as required.
  • Ensuring cleanliness of the residence and allocating duties to the beneficiaries with specific emphasis on hygiene among the safe haven resident.
  • Keep clients records and ensure confidentiality of all work carried out including writing regular case updates for each client and recording daily handover reports.
  • Assess the medical needs of clients, ensure timely medical attention in cases of medical emergencies and to inform other Safe Shelter Matrons and patron and the Supervisor about any medical issues that should be followed up and facilitate access to medical care for Safe Shelter clients in the company of security officers.
  • Provide individual and group psychosocial support to the residents and recommend counselling cases to the Psychosocial counsellor.
  • Conduct conflict management and resolution among clients as needed and report when cases are unresolved and need attention of Protection Coordinator
  • To carry out other duties that may be assigned by the Protection Coordinator


  • Diploma/certificate qualification in a related field e.g. Psychology/counseling, gender and development studied, nursing, aid, teaching, social work, art/play therapy, community development, child protection or related field and at least two years practical working experience preferably in a hospital, safe shelters, or school.
  • Experience as a nurse-aid will be an added advantage
  • Degree qualification will be an added advantage.
  • Proven experience in managing people/teams.
  • Experience in working in the field of SGBV, women empowerment and child protection
  • Demonstrated experience and commitment to working with marginalized and vulnerable communities and ability to work in an environment of relief emergency operation
  • Strong and practical skills in peace building and conflict resolution
  • Good knowledge of MS word/Office.
  • Excellent oral and written Kiswahili and English. Knowledge of another language in the camp such as French will be an added advantage
  • Ability to build effective partnership and collaborate with other team members.
  • Ability to work sensitively with vulnerable and refugee population of different ethnic background
  • Must be a female.


  • Patience, perseverance and ability to work in stressful environment
  • Proactive and self-motivated
  • Ability to mentor young people
  • Be able to endure basic living and working conditions for a duration of time
  • Be able to take initiatives and work without supervision
  • Be open minded, have self-respect, respect the beneficiaries and the community with whom JRS works
  • Adhere to the internal rules especially time for work, JRS Staff Code of Conduct and security rules.


Please send your CV and a cover letter in one document that indicates what skills and experience you have that meets the criteria and your availability. The CV (maximum 3 pages) should include contacts (phone and email) for three professional referees. Please note that only official email addresses for referees will be accept.

PLEASE NOTE: Due to urgent need to fill this vacant position, we will be reviewing the application on a rolling basis. Only candidates who apply by the deadline and who can demonstrate technical experience in inclusive education should apply.

Please note that only short-listed candidates will be contacted.

Canvasing will lead to automatic disqualification.


Protection Coordinator

Jesuit Refugee Service Kakuma

How to apply