Our client is seeking a knowledgeable and experienced Travel Consultant to join their team.
As a Travel Consultant, you will be responsible for providing exceptional travel advice and booking services to our clients.
Your expertise in Global Distribution Systems (GDS) will be essential in efficiently handling reservations and ensuring customer satisfaction.
You will collaborate closely with clients to understand their travel preferences and assist them in planning and organizing their trips.
Ref: EHC/1742/2023
Location: Kenya
Responsibilities:
1. Create and customize travel itineraries based on clients’
preferences, taking into account their budgetary constraints, travel
dates, and any specific requirements or requests.
2. Offer expert advice on travel destinations, attractions, visa
requirements, and travel regulations, ensuring that clients are
well-informed and prepared for their trips.
3. Proactively identify opportunities to upsell and cross-sell
additional travel services, such as hotel bookings, travel insurance,
airport transfers, and guided tours, to enhance the overall travel
experience for clients.
4. Utilize your in-depth knowledge of Global Distribution Systems (GDS)
to efficiently handle travel bookings, including flights,
accommodations, car rentals, and other travel-related services.
5. Collaborate with clients to modify and adjust itineraries as needed,
while maintaining a high level of attention to detail and accuracy.
6. Provide exceptional customer service by actively listening to
clients’ travel preferences, needs, and budgetary considerations.
7. Stay up to date with the latest industry trends, airline policies,
and travel regulations to provide clients with accurate and timely
information.
8. Assist clients in resolving any travel-related issues or concerns,
including flight cancellations, delays, or changes, and provide
appropriate solutions to ensure customer satisfaction.
9. Maintain accurate and detailed records of client interactions, bookings, and payments in our reservation systems.
10. Collaborate with team members to share knowledge, best practices,
and industry updates, fostering a supportive and collaborative work
environment.
Qualifications:
1. Proven work experience as a Travel Consultant or in a similar role,
demonstrating a strong understanding of travel industry practices and
trends.
2. Extensive knowledge and experience working with Global Distribution Systems (GDS), such as Amadeus, Sabre, or Travelport.
3. Excellent communication skills, both verbal and written, with the
ability to effectively interact with clients from diverse backgrounds
and cultures.
4. Strong attention to detail and organizational skills to manage multiple bookings and itineraries simultaneously.
5. Exceptional customer service skills, with a proactive and
solution-oriented approach to resolving client issues and ensuring
customer satisfaction.
6. Proficient computer skills, including experience with reservation systems, MS Office, and online travel platforms.
7. Flexibility and adaptability to work in a fast-paced and dynamic
environment, while maintaining a high level of professionalism and
composure.
8. Ability to work independently and as part of a team, with a strong sense of accountability and responsibility.