IT Implementation Officer Career Opportunity in Kenya

Job Title: IT Implementation Officer

Reporting to: Head of Implementation, Infrastructure and Security

Department: MIS

Section / Unit: Implementation, Infrastructure and Security

Location: Nairobi

Profile Introduction: Our client in fintech, is looking to on board an IT Implementation Officer in their organization.

The job holder will be responsible for system implementation, testing, deployment and user training across all subsidiary companies.

Key areas of Responsibility

  • Customizing systems deployed for each subsidiary to suit their needs for claimflux and Complaints management system
  • Implementing change requests for the different businesses
  • Offer general support to IT administrators across the subsidiaries e.g. system troubleshooting, vendor management.
  • Execute action plans from the head of implementation, infrastructure, and security to the subsidiaries to meet organizations strategic goals.
  • Engage with IT teams across subsidiaries to determine user system requirements.
  • Plan and train users on new systems as well as maintaining these systems
  • Manage and monitor backups of all call center systems
  • Provide monthly reports on application/system usage across the subsidiaries to the head of implementation, Infrastructure, and security

Knowledge, Skills and Experience

  • BSc. Computer Science or any related field
  • Minimum 2 years working experience

Working Relationships


  • IT Managers
  • Developers team
  • Users and staff
  • IT/System Administrators
  • Project manager


  • Third party vendors


  • Project and product management
  • Good requirements translation
  • Knowledge of software and system design technologies


  • Communication skills
  • Negotiation skills
  • Good conduct and high integrity
  • Problem solving
  • Creative thinker
  • Interpersonal skills
  • Patience
  • Emotional intelligence

How to Apply

If qualified and up to the challenge, share your CV to by Friday 12th May 2023 .

Only shortlisted candidates will be contacted