Trade Desk Sales Manager Career Opportunity in Nairobi, Kenya

Trade Desk Sales Manager

Industry: Financial Fintech

Location: Nairobi

Report to: Country Manager – Kenya

Gross Salary: Kshs 130K – 150K

Our Client is an International tech company with a growing footprint in Africa that provides financing solutions to Agribusinesses.

They are seeking to hire a Trade Desk Sales Manager whose responsibilities will include a broad range of tasks such as implementing successful and rewarding programs for the team, contributing, and maintaining a strong positive sales trajectory, oversight and involvement of customer onboarding and experience and subsequently ensuring minimal churn while understanding the complexity of selling financial loans to agri-business customers.

Key Responsibilities

Sales responsibilities

  • Acquisition of new clients.
  • Lead conversion from numerous marketing channels.
  • Creating a short- and long-term sales plan to achieve the given objectives.
  • Consistently meet revenue goals following team/organizational goals.
  • Actively looking for possibilities to upsell and cross-sell to existing customers.
  • Ensure maintaining customer relationships while onboarding.
  • Recognize customer needs and provide insights for improving the product portfolio based on interactions with, and feedback from customers.
  • Immediately identify and raise bottlenecks in our processes and provide solutions to counter them swiftly and effectively.
  • Create structured efficient reporting mechanisms on Trade Desk activity.
  • Overseeing pre- to post-sales support activities while guaranteeing the greatest level of client Satisfaction.
  • Managing all interaction channels with our customers: Social media, chat, emails, and so on.

Trade Desk Team management.

  • Build guidelines, policies, necessary training, and scripts for the teams
  • Act as a high-level communications liaison between Trade Desk Team / Field officers and HQ on relevant matters.
  • Ensure seamless operation and processes of the Trade Desk.
  • Work closely with Finance and Risk to learn the business considerations behind the approval process.
  • Assigning and creating Trade Desk weekly/monthly goals and targets.
  • High-level monitoring of funnel movement and maintaining momentum.
  • Ensuring constant and relevant CRM updates are done effectively.
  • Ensuring scripts & protocols between customer and trade desk team is understood and followed through effectively.
  • Updating of protocols and scripts to be done regularly with the Africa Coordinator.
  • Regular training sessions are to be arranged (in liaison with the Africa Coordinator) to ensure TD agents are well-versed with any product or process updates.
  • Solve Trade Desk issues and escalate to relevant HQ departments if required.
  • Have weekly funnel review sessions with Country Manager to review weekly numbers achieved, identify gaps and implement solutions.
  • Act as direct manager for the trade desk team and be responsible for their welfare.

Key Knowledge and Experience

  • Bachelor’s degree in business administration, Marketing, or a related field.
  • Must have 5+ years minimum experience in sales in a growing, fast-paced, dynamic, serving agribusinesses, and selling financial products.
  • Have 5+ years minimum experience in a call center management role. Must have vast experience in sales team management.
  • Must have a solid understanding of financial products and loans.
  • Have strong sales and interpersonal skills.
  • Proven experience in achieving and exceeding goals.
  • Have strong customer service and relationship management abilities.
  • Have the ability to assist with the implementation and deployment of services and solutions.
  • Have analytical and problem-solving capabilities.
  • Exceptional negotiation skills.
  • Shine in stressful and busy environments.
  • Goal oriented.
  • Possess presentation and communication skills.
  • Time management.
  • IT savvy, efficient with Microsoft Office (Powerpoint, Word & Excel).
  • Ability to work independently.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Trade Desk Sales Manager – Financial Fintech) to before 12th April 2023.