Senior Service & Sales Engineer Job Vacancy in Kenya

Position Title: Senior Service & Sales Engineer

Location: Nairobi

Reports to: Country Manager – East Africa

Our client, a leading provider of industrial automation and process control solutions in the region is looking for a Senior Service & Sales Engineer to join their dynamic team.

The role holder will be responsible for operational expansion and technical coordination within the East African region.

Main Purpose of the Job: The selected candidate will be the technical focal point with existing and potential Yokogawa customers pertaining to Sales and Service support. The Senior Service & Sales Engineer shall conduct training, maintain customer relationships, conduct site maintenance & installation services, offer technical support, and oversee quality improvement exercises.

Responsibilities of the job

  • To provide technical support and maintenance visits to East Africa customers primarily on Yokogawa DCS control system
  • To drive sales and service business support in East Africa
  • To perform site visits within East Africa , mainly in Kenya, to identify and generate new prospects.
  • Pipeline development and management of partners along with maintaining reporting and visibility into performance against all revenue and activity KPIs.
  • Research market trends and advise on new products and opportunities that can be ventured into for an increase in revenue.
  • Develop business penetration strategies and share projections to achieve set targets from various industries.
  • Understand and convey complex customer requirements on both a business and technical level and provide solutions that translate into business.
  • Attend trade and industry consumer events along with networking activities along seminars and other meetings.
  • Complete accurate service records both electronically and manually
  • Liaise with the Country Manager and Managing Director to coordinate ongoing operations and expansion of operations.
  • To be able to review and recommend Industrial spare parts and maintenance activities.
  • Proactively participate in the quality systems and quality improvement
  • Provide first-line technical and strategic advisory, maintenance, & installation support to customers, communicate solutions or actions, and take ownership of the same.
  • Perform visual final inspection (QA) and recommend/order/replenish parts for service.
  • Providing training/demo to customers on Yokogawa Products

Minimum Requirements:

  • The ideal candidate should have a bachelor’s degree from a recognized institution, specializing in Electronics/Instrumentation/Chemical Engineering.
  • Minimum 6-12 years of experience in Industrial automation and/or Instrumentation related works such as design, engineering, and commissioning.
  • Minimum 2 years of commissioning/service support role on DCS/PLC, preferably Yokogawa Centum VP

Skills & Competencies:

  • Must be conversant with at least 2 DCS and PLC systems.
  • Hands-on experience on Yokogawa DCS is highly preferred.
  • Knowledge of Field instruments and analyzers shall be an added advantage.
  • Strong problem-solving skills, critical thinking, excellent analytical ability, strong judgment, and the ability to deliver high performance and high levels of customer satisfaction.
  • Adhering to Principles and Values
  • Deciding and Initiating Action
  • Must be able to work under extreme pressure.
  • Very high work ethic and personal integrity
  • Discreet

Apply through or send your CV to by 15th May 2023 indicating Senior Service Engineer as the email subject.

NB: Flexi Personnel does not charge candidates for job placement.