Claims Manager Job Vacancy in Nairobi, Kenya


Our Client, an insurance organization seeks to recruit a Claims Manager who will be responsible for maintaining relationships with the customers through efficient claims processing, settlement within IRA stipulated timelines.

Job Location: Nairobi

Key Duties & Responsibilities

  • To be the single point of contact for the company on claims and manage the claims resolution process.
  • Oversee the intake and processing of insurance claims for all classes of business loss based on coverage, appraisal and verifiable damage.
  • Determining and delegating claims settlement authorization within the company
  • Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.
  • Conduct audits of the claims process with a view to improve efficiency and participant experience.
  • Completes field re-inspections of vendor or employee claims to ensure proper claim handling and compliance with company procedures.
  • Assists in the coordination of third party service providers in all claims process.
  • Participates in training and/or mentoring of departmental staff
  • Develops, analyzes and reports KPI’s useful in measuring team performance as well as the effectiveness of the claim’s operations.
  • To maintain a verifiable claims register.
  • Coaching and mentoring Claims team members to improve participant experience and practices for claim’s quality assurance.
  • Report to CEO on service standards and compliance requirements with IRA
  • Review complex claims cases with a view to resolve the amicably

Management Responsibilities

  • To be responsible for the set-up, management, and coordination of the claims department.
  • Supervise & review performance of the Claims Department and other administrative matters.
  • To be responsible for the coordination of outsourced specialists.
  • To report to the CEO and the Board on claims management performance.
  • Participate in the review SLA agreement with 3rd Party providers.

Key Requirements

  • Bachelor’s degree in Insurance or any business-related field.
  • Diploma and Insurance
  • Professional member - AIIK
  • Minimum of Six (8) years of work experience
  • 3 years working experience in similar role
  • Excellent reporting skills.
  • Attention to detail
  • Quick execution on new concepts.
  • Clear, precise, and concise communication.
  • Commercial awareness
  • High level of integrity, and ethical standards.
  • Strong organizational skills
  • Team management skills
  • Collaboration Skills.
  • Analytical Skills.

To Apply:

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: with Claims Manager-Insurance on the Subject line.

Candidates MUST indicate their Current and Expected salaries.