Operations Trainee Career Opportunity in Kenya

Operations Trainee (6 months renewable contract)

Our Client is an outsourcing and technology services company for governments and diplomatic missions worldwide.

They manage visa and passport issuance-related administrative and non-discretionary tasks for its client governments.

In order to strengthen their team, the company is looking to fill the position of Operations Trainee in Nairobi Kenya.

Purpose of the role: To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centers (VACs).

Description of Job Task and Responsibilities:

  • Document scrutiny and collection of applications for visa processing
  • Handle customer/applicant queries personally or via email, telephone.
  • Handle cash and bank related transactions if assigned and ensure 100% accuracy
  • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
  • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
  • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
  • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
  • Encourage applicants to provide feedback on services provided and their overall experience at the application center.
  • Ensure that the entire process is completed within the mandated Turn Around Time
  • Assist Deputy Manager/Operations Manager in execution of WB Project
  • Adhere to the environment health and safety policy/objectives and guidelines of the organization


  • Bachelor’s degree in Business Administration or related field
  • French or any other foreign language will be an added advantage
  • Experience in dealing with Customers /Dealing with Diplomatic Missions / Foreign Nationals would be an added advantage
  • Basic Knowledge of Computer skills
  • Proficiency in MS office & good typing speed
  • Adaptability and presence of mind to handle customer queries and complaints
  • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness


  • At least 1 year experience preferably in Travel and Tourism or Service industry

Salary budget is Kshs. 25000

Qualified and interested applicants who meet the specifications to send their CV, to recruitment@amsol.africa, by 18th April 2023 clearly indicating the position on the email subject line.

Please note that only shortlisted candidates will be contacted