Operations Trainee (6 months renewable contract)
Our Client is an outsourcing and technology services company for governments and diplomatic missions worldwide.
They manage visa and passport issuance-related administrative and non-discretionary tasks for its client governments.
In order to strengthen their team, the company is looking to fill the position of Operations Trainee in Nairobi Kenya.
Purpose of the role: To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centers (VACs).
Description of Job Task and Responsibilities:
- Document scrutiny and collection of applications for visa processing
- Handle customer/applicant queries personally or via email, telephone.
- Handle cash and bank related transactions if assigned and ensure 100% accuracy
- Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
- Encourage applicants to provide feedback on services provided and their overall experience at the application center.
- Ensure that the entire process is completed within the mandated Turn Around Time
- Assist Deputy Manager/Operations Manager in execution of WB Project
- Adhere to the environment health and safety policy/objectives and guidelines of the organization
Qualifications:
- Bachelor’s degree in Business Administration or related field
- French or any other foreign language will be an added advantage
- Experience in dealing with Customers /Dealing with Diplomatic Missions / Foreign Nationals would be an added advantage
- Basic Knowledge of Computer skills
- Proficiency in MS office & good typing speed
- Adaptability and presence of mind to handle customer queries and complaints
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Experience:
- At least 1 year experience preferably in Travel and Tourism or Service industry
Salary budget is Kshs. 25000
Qualified and interested applicants who meet the specifications to send their CV, to recruitment@amsol.africa, by 18th April 2023 clearly indicating the position on the email subject line.
Please note that only shortlisted candidates will be contacted