Fintech Company Collection Officers Job Vacancies in Kenya

Position Title: Collection Officers

Our client, an International Fintech company, is looking to hire Collection Officers who will be stationed in various locations within the country.

The role holder will be responsible for handling the collection of outstanding loans while managing client relations.

Key Responsibilities

  • Perform various duties on assigned accounts such as recording, verification and validation of customer’s details.
  • Advise customers on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.
  • Act as a mediator for disputes between customers and company.
  • Locate and notify customers on defaulted accounts by e-mail or telephone in order to ask for payments
  • Deliberate with customers by telephone to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.
  • Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.
  • Provide customers with their correct account details e.g., balances, account numbers etc.
  • Maintaining data integrity and keep customer details confidential.
  • Record information about the financial status of customers and status of collection efforts in the company’s system.
  • Respond to all correspondences e.g., e-mail, telephone, social media.
  • Organize, manage, and implement the most suitable debt recovery method and techniques.
  • Negotiate credit extensions if and when required.
  • Preparation of reports as required.
  • Any other duties that may be assigned from time to time

Required Academic Qualifications, Experience and Competencies

  • Certificate/Diploma in any relevant field Experience in customer negotiations
  • Proven 2 years working experience in collections
  • Hands-on experience with lending procedures and products
  • Excellent communication and interpersonal skills
  • Customer satisfaction and relationship management skills
  • Sales and negotiation skills
  • Ability to work in a goal-oriented environment.

Qualified and interested applicants who meet the specifications are advised to send their CVs to by 15th February 2023.

Clearly indicate the position and expected salary in the email subject line.