Church World Service Training Coordinator Job Vacancy in Kenya

Church World Service

Position Title: Training Coordinator

Reports To: Senior Compliance Coordinator

Division: Church World Service Africa

Department: Compliance

Job Location: Nairobi. Kenya

Grade Level: Grade 9, Coordinator, National

Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

This position is responsible for developing and implementing a core values driven data-driven training environment for the RSC Africa project. This position, in coordination with RSC Africa managers and coordinators, is responsible for coordinating CWS RSC Africa’s staff training and development strategy. The Training Coordinator develops and implements an organization-wide needs assessments and the leads the development and execution of training programs. The position is a member of the RSC Africa Leadership Team.

Essential Duties:

Program Administration

  1. In coordination with line managers, coordinators, and the Senior Compliance Coordinator, recommends annual plan and strategic planning goals
  2. Develops annual plans for the Training Unit and closely monitors and tracks progress towards achievements of established annual goals and objectives.
  3. Manages the CWS RSC Africa training budget and monitors effective and appropriate use of resources in the unit.
  4. Ensure RSC Africa training needs assessments is conducted and identify skills or knowledge gaps that need to be addressed on an ongoing basis.
  5. Incorporates feedback from MEAL unit, program monitors, surveys, management observations, and more to establish a values-driven, data driven training program for the RSC project.
  6. Analyzes training needs assessment results to inform future training plans.
  7. Ensure training initiatives are standardized across all CWS RSC Africa office locations.
  8. Works closely with Senior Programs Team (SPT) and Admin Management to conduct process improvement reviews on procedures in place.
  9. Oversees development and operation of standard in-person on-boarding schedules for all positions and completion of departmental trainings as guided by the Cooperative Agreement (Objectives and Indicators) and annual goals.
  10. Ensure optimal utilization of training digital tools.


  1. Ensure staff are trained on their job functions to promote adherence to the DOS/BPRM, USCIS, RPC, CWS, and RSC Africa policies and procedures.
  2. Oversee the development of effective training programs (outsourced or in-house).
  3. Ensure achievement of objectives and indicators included in the Cooperative Agreement (CA) regarding training.
  4. Ensure job function observations are completed for Training Unit staff to ensure adherence to policies and procedures in place.
  5. Oversees review of unit’s workflows to ensure unit tasks are completed effectively.

Data Management and Analysis

  1. Oversee the development of tools for tracking delivered training and attendance and maintains curriculum database and training records.
  2. Oversee indicators for measuring and processes for reporting on Training Unit activities and the level of training effectiveness, including pre and post-training assessments and satisfaction surveys from trainers and participants.
  3. Ensure the internal monthly training report is submitted in a timely manner.
  4. Ensure the training data is updated on the PRM quarterly report in a timely manner.


  1. Develops and maintains effective relationships with CWS Headquarters, training vendors and RSC implementing partners, including PRM, USCIS, IOM, UNHCR, and RPC.
  2. Ensures partner/vendor communication from the unit is professional, timely, and proactive.
  3. Represents organizational policies and culture to staff.
  4. Ensures the workforce is professional when representing CWS/RSC Africa to refugees, partners, vendors, the funder and colleagues.
  5. Champions CWS policy, procedures, and organizational culture to all staff, and contribute to RSC Africa strategies for ensuring staff fully understand and abide by CWS policies.

Performance Management

  1. Oversees and manages the daily workload and functions of the Training Manager, including monitoring staff time and attendance, regularly providing and documenting performance feedback, completing probationary and annual evaluations, developing job descriptions, participating in hiring interviews, and other human resource functions associated with supervising staff.
  2. Serve as the hiring manager for positions in Training Unit.
  3. Evaluates and assesses training needs of Training Unit and takes the lead in organizing and providing trainings on a regular basis.
  4. Ensures coaching, mentoring, feedback and corrective action plans are carried out across the unit.
  5. Ensures establishment of performance expectations and communication, on-boarding and training of the Training Unit staff.
  6. Maintains accurate and current job descriptions for the Training Unit.

Staff Care

  1. Ensure a safe, healthy and professional work environment.
  2. Ensures direct reports are accessing and using their benefits appropriately including leave.
  3. Actively supports staff by promoting safe space, open-door and the escalation policy.
  4. Establishes and communicate clear expectations to staff to foster a predictable and consistent work environment.

This position also undertakes other duties as assigned by CWS/RSC Africa Management.



  • 10 years’ work experience is required.
  • 5 years of direct supervisory experience with responsibility for hiring, evaluating performance, administering corrective action, and directing day to day work is required.
  • 5 years of adult training experience.


  • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor, evaluate)
  • Familiarity with traditional and modern job training methods and techniques.
  • Advanced computer knowledge, specifically with MS Office (Excel, Outlook, Word, PowerPoint), online training and meeting platforms (such as WebEx, Zoom, Go-to Meeting, and Teams), and Learning Management Systems.
  • Strong analytical skills and excellent report-generation skills with the ability to understand, process, and document information for a variety of audiences.
  • Strong supervisory skills and understanding of performance management systems.
  • Excellent communication, organizational, and time management skills.

Education & Certifications:

  • Bachelor’s Degree in a related field required.
  • Certificate in course development, training development, instructional design, or an applicable training is preferred.
  • Master’s Degree preferred.


The Training Coordinator must have the ability to:

  • Work and make decisions independently and contribute to overall operations at management levels
  • Exercise good judgment and seek guidance as appropriate when confronted with unanticipated work situations;
  • Maintain a high performance standard with attention to detail, completing tasks within set timeframes;
  • Exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
  • Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
  • Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records;
  • Analyze and solve complex problems and make sound decisions;
  • Work with minimal supervision
  • Maintain a high performance standard with attention to detail;
  • Work independently and contribute to overall operations of RSC Africa;
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
  • Be flexible with changing of daily duties as needed.

Important Requirements:

  • Strong English communication skills, both oral and written.
  • Ability to work in a multi-cultural environment required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements:

  • COVID Vaccination is required for all successful candidates
  • The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa
  • This position is based in Nairobi, Kenya
  • This position requires use of laptops at all time, competence in Microsoft office packages is required.
  • This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
  • Background check which includes references and an educational criminal check is required before the start of employment
  • A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
  • Employee may be entrusted with the receipt, custody and payment of funds when necessary to carry-out program needs.
  • Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
  • Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
  • Full time
  • All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic

How to apply

To apply Log onto CWS Careers site: Work with CWS - CWS (