Microfinance General Manager Job Vacancy in Nairobi, Kenya (550K)

Position Title: General Manager – GM

Industry: Microfinance

Location: Nairobi

Reports: To the Group CEO & the Board

Gross Salary: KShs 450k – 550k

Our client is a Non-Deposit taking Microfinance that provides financial services, training, and capacity building to micro, small and midsize enterprises with over 50 branches in Kenya.

They seek to hire a General Manager (GM) who will be tasked with the Operations, developing and implementing strategic ways to execute the business.

Key Responsibilities.

  • Improve operational management systems, processes, and best practices to ensure efficiency and effectiveness.
  • Ensure the organization’s processes remain legally compliant; all legal and regulatory requirements are met and compliance is maintained.
  • Oversee the Operations, Human Resources, and IT departments and conduct regular meetings with Department Heads to ensure that priorities are clear and coordination is excellent, and negotiate operational objectives and performance goals.
  • Implement strategies to increase the quality of customer experience and implement best practices across all levels.
  • Manage, grow, and scale up the microfinance operations in line with the 2023-2025 strategic plan.
  • Develop and formalize the operations toolkit, based on own experience/expertise, industry research, global best practices, and alignment with the organization’s strategic objectives.
  • Perform quality controls and monitor business operations through KPIs & achievable targets.
  • Ensure that there are appropriate systems, processes, and tools, including branch operations, to support the effective execution of the company’s business operations.
  • Contribute to the industry’s work on microfinance operations best practices, and disseminate the organization’s lessons learned across the industry and to key internal/external stakeholders.
  • Ensure the Department Heads evaluate and take actions that are consistent with the overall strategy which will lead to high performance.
  • Advise the board on strategic business development and key corporate planning issues and make recommendations on major business decisions.
  • Keep the board informed about business activities, potential threats, opportunities, and recommended actions.
  • Responsible for the development and launch of new products and assist the team in conducting periodic reviews and analyses of new products.
  • Take charge of and work towards the achievement of the Company’s financial and operating goals and objectives.
  • Champion the annual planning/budgeting process and closely monitor budgets
  • Ensure adherence to the annual budget and build an organizational culture based on performance by communicating rewards and consequences.
  • Ensure effective internal controls are in place and ensure compliance with applicable regulatory laws and rules governing financial institutions.


  • A strong business driver, with a Degree in Business Management, Banking, Finance, or other relevant fields.
  • 7 – 10 years experience in the Finance/Lending sector, 4 of which should have been in senior management or executive role.
  • Specialized training in SME lending or micro-credit is an advantage.
  • Thorough knowledge and experience of the lending regulatory framework
  • Proven leadership and business growth abilities.
  • Strong interpersonal, communication, and customer service skills.
  • A strong business understanding and an appreciation of financials.
  • Demonstrated ability to create partnerships to deliver integrated solutions to clients, and increase revenue lines.

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (General Manager (GM) – Microfinance) to vacancies@corporatestaffing.co.ke by 15th December 2022.