Tata Africa Holdings (Kenya) Ltd
Position Title: Branch Manager
Reference Number: OC/2022/058
Location: Kisumu
Overall Job Purpose: Managing and overseeing branch staff, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Lead team to drive business performance through acquisition, coaching, business development and retention of customer relationships.
Manage the sales culture through all levels to meet and exceed established sales and revenue goals.
Reports To: head – Sales & Marketing.
Key Responsibilities:
- Organizing and executing training programs for branch personnel
- Evaluating employee performance and providing feedback and coaching as needed
- Recognizing employee achievements and encouraging excellence in the work environment
- Developing and implementing sales plans
- Conducting regular sales and operations meetings
- Briefing employees on current sales goals, promotions, and other relevant information
- Organizing marketing activities and events for the branch
- Increasing brand awareness for the company within the community
- Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback
- Resolving customer problems as needed
- Complying with all applicable laws and regulations for the company within the country.
- Assessing market conditions and identifying opportunities
- Drafting forecasts and business plans
- Managing budgets, allocating branch funds, and defining financial objectives
- Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals
- Adhering to high ethical and professional standards
- Achievement of sales target for the month.
Minimum Qualifications and Experience
- 8 + years’ relevant experience in Sales and Marketing
- Bachelor’s Degree in Business Administration/Management or a Related Field or the Equivalent
Work Experience
- Customer Care Skills
- Proven track record in marketing and sales
- People Management Skills.
Desired Profile
- Management Experience,
- Ability to Meet Set Goals,
- Proven Record of Achieving Revenue Targets,
- Experience Growing Branch Revenues,
- Enough Knowledge of the products,
- Results Driven Attitude,
- Leadership Skills,
- Strong Customer Service Skills,
- Written and Oral Communication Skills,
- Outstanding Organization Skills,
- Attention to Detail,
- Basic Computer Skills,
- Advanced Skills with Microsoft Office.
The role will also include travelling approximately up to 25% of the time with some overnight travel likely
How to Apply:
Please send an updated and detailed CV including a cover letter to info.kenya@tatainternational.com
Closing date for receiving applications is 15th November 2022.