Position Title: Salesforce Systems Administrator - Lift Project
DUTIES & RESPONSIBILITIES:
Create and Manage Changes to the System • Provide Salesforce administration support of our internal and partner-facing Salesforce environment. • Develop customized solutions within the Salesforce platform to support critical business functions and meet program objectives, donor requirements and organization goals. • Collaborate with various internal departments to ensure Salesforce environment supports internal and external needs relating to functionality and performance • Manage system changes without interruption to the users. • Maintain Salesforce test environment and ensure stability of new features or upgrades before installing in production • Support the selection of third-party programs and their integration into the overall environment through recommended best practices. • Seek out and gather the evolving needs of the organization concerning Salesforce and play a central role in helping synthesize these needs into a product roadmap. • Manage new Salesforce releases analyzing impact to our database and efficiently roll out new features.
Maintain System, Security, and Integrity • Grant/remove and maintain user licenses. • Maintain security including sharing rules and security levels. • Maintenance and customization Salesforce.com scopes such as users, roles, profiles, sharing rules, accounts and contacts to support vital organization’s functions. • Monitor application storage usage and archive data as needed. • Carry out quality assurance testing. User Assistance, Training, Adoption and Satisfaction • Expand use of our Salesforce platform through leveraging existing system capabilities – attend planning meetings, assist with determining if /how our Salesforce system can be used in new ways to improve the end user experience, or solve for new requirements by different teams. • Help to create staff training materials and develop internal Salesforce expertise to support a decentralization of salesforce capabilities across departments in line with their functions. • Communicate regularly with the user base regarding new features, enhancements, and changes to the system. • Monitor usage and mentor users/groups needing assistance.
Qualifications: • Degree in Computer Science, BBIT or any IT related field • Experience as a Salesforce super-user or system administrator (2 years and above preferred). • Experience with Non-profit Success Pack (NPSP) • Strong understanding of permissions in Salesforce – Public Groups, Profiles, Roles, Sharing Settings, Permission Sets, Org-wide defaults. • In-depth knowledge of custom objects, formula fields, validation rules, workflows, flows and process builders. • Able to identify & successfully resolve issues & bugs. • Able to communicate effectively with users & business leaders. Desired (but not required) Qualifications: • Salesforce Administrator Certification and Salesforce Nonprofit Cloud Consultant Certification • Able to build & maintain 3rd party integrations and knowledge of Taroworks
How to apply
Qualified candidates to apply via email: jobs@careermanagementcentre.com clearly indicating the position they are applying for on the email subject as Salesforce Systems Administrator to be based in Turkana by COB 23rd October, 2022.