Head of Hospitality Job Vacancy in Kenya

Position Title: Head of Hospitality

Industry: Real Estate

Location: Nairobi, Elementaita, Vipingo

Gross Salary: Kes 300,000 – 350,000

Our client is a real estate developer who takes pride in being the pioneer of the open-plan gated community concept in East Africa.

They are seeking to hire a highly motivated, honest and dedicated team player to join the growing business as a Head of Hospitality overseeing their hospitality business units and ensure smooth running of facilities.

He/she be responsible for ensuring growth of revenue, excellent guest experience as well as management of the facilities.

Key Responsibilities

  • Oversee the operations functions of the hospitality as per the Organizational chart.
  • Hold regular briefings and meetings with all hospitality Managers.
  • Ensure full compliance to Hotel operating controls, policies, procedures and service standards.
  • Lead all key property issues including capital projects, customer service and refurbishment.
  • Handling complaints, and oversee the service recovery procedures.
  • Responsible for the preparation, presentation and subsequent achievement of the hotels annual Operating Budget, Marketing & Sales Plan and Capital Budget.
  • Manage on-going profitability of the hotels, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotels budget goals and set other short- and long-term strategic goals for the properties.
  • Developing improvement actions, carry out costs savings.
  • A strong understanding of P&L statements and the ability to react with impactful strategies.
  • Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
  • Maximizing room yield and hotels / lodge revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial reporting for the owners and stake holders.
  • Draw up plans and budget (revenues, costs, etc.) for the owners.
  • Helping in the procurement of operating supplies and equipment, and contracting with third party vendors for essential equipment and services.
  • Act as a final decision maker in hiring a key staff.
  • Coordination with Hospitality Managers for the execution of all activities and functions.
  • Overseeing and managing all the hotels and working closely with hotel heads on a daily basis.
  • Manage and develop the Hotels Executive team to ensure career progression and development.
  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and development with strong sales prospects.
  • Responsible for safeguarding the quality of operations both (internal & external audits).
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Requirement and Qualifications

  • Must have 10+ years of strong operational and hotel management experience
  • Prior experience as a General Manager of a Hotel
  • Bachelor’s Degree in Hospitality or a related field is an added advantage, however field experience is key
  • Must demonstrate skills in budgeting and resource management, and strategic planning
  • Should have knowledge of legal and regulatory issues governing the hospitality sector
  • Should demonstrate experience in financial planning and analysis
  • Should be flexible and able to multi-task; can work within a multi-cultural, fast-moving environment, while demonstrating resourcefulness in setting priorities and guiding investment in people and systems
  • Should demonstrate ability to cultivate and manage productive relationships with clients, team members, public officials, other staff, and the community
  • Demonstrate ability to express ideas clearly, verbally and in writing;
  • Strong computer skills, including high level of proficiency in MS Excel, PowerPoint, and Word
  • Ability to work independently, problem solve, and be persistent;
  • Creativity, entrepreneurial, and a self-driven attitude towards work
  • Personal qualities of honesty, integrity, credibility, and commitment to the mission of the hotel
  • Strong problem-solving skills, with a bias to a sense of urgency.

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Head of Hospitality) to vacancies@corporatestaffing.co.ke before 7th October 2022