GA Insurance Motor Claims Senior Officer Job Vacancy in Kenya

GA Insurance Limited

Position Title: Motor Claims Senior Officer

Reports To: Motor Claims Manager

Overall Job Summary: To ensure that motor claims settlements are timely and satisfactorily concluded.

Duties and Responsibilities:

  • Timely registration of motor claims and acknowledgment
  • Make an appropriate reserve amount in the system for each claim
  • Follow up on the claim documentation from the insured/intermediaries.
  • Appoint external assessors and follow up on the report
  • Advice and seek approval on technical matters as regards motor claims.
  • Receive and act on instructions received from the head of the department and the executive.
  • Ensure claims procedures and policies are followed
  • Receive and attend to mails.
  • Allocate work to service providers and monitor their performance
  • Corresponded with clients, intermediaries, assessors, investigators, garages, spare part dealers, third parties, and any other party as regards motor claims.
  • Revise reserves amounts appropriately in the system.
  • Recommend and approve payments
  • Attend to clients and resolve complaints
  • Appoint investigators where necessary
  • Liaise with the underwriting department to minimize losses
  • Coordinate supply of spares and resolve recurring problems as regards the supply of spare parts.

Job Holder Specifications

Knowledge, skills, and Abilities

  • Good Interpersonal and supervisory skills
  • Good analytical and negotiation skills
  • Well-verse with insurance products and services
  • Comprehensive knowledge of claims management/handling
  • Excellent analytical, communication, and customer-handling skills

Credentials and Experience

  • Bachelor’s Degree / Diploma in Automotive or Mechanical Engineering from a reputable institution.
  • Professional Qualifications in Insurance will be an added advantage.
  • Over 3 years’ working experience in Motor Claims Department

Application Procedure:

If you meet the above minimum requirements, send your updated Curriculum Vitae to indicate the position applied for on the email subject line to be received on or before 24th Oct 2022.

Only shortlisted candidates will be contacted.