Position Title: Camp Manager
Nature of Job: Full Time
Salary Range: Kshs 350,000 – Kshs 500,000
Job Location: Maasai Mara
Job Overview: The Camp Manager will provide overall leadership, guidance, and direction to the camp and strive to provide the high quality in standards and service provision.
Coordinating operations to ensure customers are happy. He will steer operations and profitability of the camp ensuring set targets and KPI’s are achieved.
Mzungu or Indian candidate is preferred for team diversification.
Roles & Responsibilities:
- Overseeing the general operations of the camp
- Ensuring that the facility is in an operative condition as per category of the unit to receive & serve the guests.
- Ensuring the general revenue growth of the ho through new business in the accommodation and events sections
- Conducting regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets and action taken for service recovery, and also any staff issues.
- Ensuring SOP implementation in all departments and check the same during routine operational checks.
- Liaising with the HRM to ensuring proper staffing of all the departments
- Inspecting all department with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Ensuring co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process. Meeting all departmental heads to review & train the staff to upkeep the human capital.
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Monitoring and maintaining operation & overhead costs in order to maintain maximum revenue to the organization.
- Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
Qualifications and Requirements:
- Degree or Diploma in Hotel & Restaurant Management or a related field Minimum or culinary schooling 5years management experience at a full-service hotel
- Must be computer literate
- Extensive knowledge and experience in Food and Beverage service.
- Highly conversant with camp management
- Knowledge in planning, budgeting, forecasting and management of costs
- Be conversant with advanced principles of food and beverage management, revenue management and cost control:
- People Management skills
- Good verbal and written skills
- Familiarity with hospitality software systems.
- Financial management skills
How to Apply
If you meet the above qualifications, skills and experience send CV to careers@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled
Only the shortlisted candidates will be contacted.