National Bank Senior Manager (Mobile Banking) Job Vacancy in Kenya

National Bank – A Subsidiary of KCB Group Plc

Position Title: Senior Manager, Mobile Banking

Job Ref No. HR/065/2022

1 Available Position

Division: Retail Banking

Location: Head Office

Reporting to: Head Channels & Partnerships

Position Scope: The role holder will be responsible for the growth & profitability of the Mobile Banking Segment of the Bank.

Key Responsibilities:

  • Develop and implement Mobile Banking Strategy, Policies and Procedures.
  • Design and coordinate the development, rollout and management of Mobile Banking Business.
  • Develop processes for bulk acquisition of accounts and marketing plans in line with the Mobile banking strategy.
  • Optimally drive funding of the newly acquired accounts.
  • Define and plan Mobile and Digital enhancements to promote uptake.
  • Engage key institutions and strategic partners to drive digital accounts sales through their outlets.
  • Relationship management of partner institutions and strategic partners for optimal acquisition through their partnerships.
  • Design and manage the roll out activities of new card products, including product positioning, advertising and promotions activities.
  • Design and implement lean, efficient and effective card processes that translate into excellent customer service and cost management.
  • Develop and execute a comprehensive set of portfolio tools to achieve targets on spend, activation, cross sell & attrition to grow & retain profitable customers.
  • Review, analyze and manage the customer portfolio including instituting initiatives in line with the strategy for customer acquisition, retention and cross sell of Asset and Liability products.
  • Formulate and manage the administration of fee structure and cost management initiatives that maximize revenue generation and minimize cost and revenue leakage.
  • Ensure strict adherence to Operational Risk Policies & external compliance requirements to minimize risk of financial and reputational loss from non-compliance to internal and external regulations.

Education, Professional Qualifications, Experience & Skills

  • Bachelor’s degree in Telecommunication, ICT or Business related field from a recognized University.
  • Masters degree will be an added advantage.
  • Eight (8) years’ experience in Banking.
  • At least five (5) years’ experience in handling Mobile Banking and product development functions of a commercial bank at a managerial level.
  • Demonstrated hands-on experience at Senior Management level on innovation/product development.
  • Deep market knowledge and established relations with vendors and other industry functionaries.
  • Good understanding of Banking laws and regulations.
  • Governance – knowledge and ability to ensure good governance practices in the assigned Department.
  • Excellent report writing skills.
  • Leadership and management – ability to lead teams, mentor and coach staff to goal definition and achievement.
  • Integrity and honesty and ethics – ensures ethical practices and integrity and ensures NBK is not put at reputational risk.
  • Customer orientation – is customer focused striking a solid balance between external and internal customer orientation.

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: by Monday, 15th August 2022.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.