National Bank – A Subsidiary of KCB Group Plc
Position Title: Senior Manager, Card Business
Job Ref No. HR/064/2022
1 Available Position
Division: Retail Banking
Location: Head Office
Reporting to: Head Channels & Partnerships
Position Scope: The role holder will be responsible for the growth & profitability of the Card Business Segment of the Bank.
Key Responsibilities:
- Develop and implement Strategy, Policies and Procedures relating to Card Business.
- Develop and implement strategies for maximizing revenue generation through Interchange Income, cross sell routes, customer/channel/process/partnership management.
- Design and manage the roll out activities of new card products, including product positioning, advertising and promotions activities.
- Design and implement lean, efficient and effective card processes that translate into excellent customer service and cost management.
- Develop and execute a comprehensive set of portfolio tools to achieve targets on spend, activation, cross sell & attrition to grow & retain profitable customers.
- Review, analyse and manage the customer portfolio including instituting initiatives in line with the strategy for customer acquisition, retention and cross sell of Asset and Liability products.
- Formulate and manage the administration of fee structure and cost management initiatives that maximize revenue generation and minimize cost and revenue leakage.
- Ensure strict adherence to Operational Risk Policies & external compliance requirements to minimize risk of financial and reputational loss from non-compliance to internal and external regulations.
- Develop and service strategic relationships with Merchants and tactical partners to build a unique product proposition based on the requirements of each card type.
Education, Professional Qualifications, Experience & Skills
- Bachelor’s degree in a Business related field from a recognized University.
- Professional qualifications in CPA, ACCA and AKIB will be an added advantage.
- Certification in Card Management is preferred.
- Eight (8) years’ experience in Banking.
- At least Five (5) years’ experience in handling Card Business and product development functions of a commercial bank at a managerial level.
- Demonstrated hands-on experience at Senior Management level on innovation/product development.
- Deep market knowledge and established relations with vendors and other industry functionaries.
- Good understanding of Banking laws and regulations
- Governance – knowledge and ability to ensure good governance practices in the assigned Department.
- Excellent stakeholder Management.
- Leadership and management – ability to lead teams, mentor and coach staff to goal definition and achievement.
- Integrity and honesty and ethics – ensures ethical practices and integrity and ensures NBK is not put at reputational risk.
- Customer orientation – is customer focused striking a solid balance between external and internal customer orientation.
How to Apply:
Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Monday, 15th August 2022.
Please note that applications received after the deadline will not be considered.
Only shortlisted candidates will be contacted for the next stage/s of the process.