Job Title: Front Office Executive
Industry: Medical
Location: Nairobi
Gross Salary: 35k – 50k
Our client is one of the best Audiology and Hearing Aid practices for adults.
They seek to higher an individual who will act as the first point of contact for clients, handle phone calls and emails, welcome patients, book appointments, manage enquiries, and provide information on services.
Key Responsibilities
- Act as the first point of contact for clients. Handle phone calls and emails. Welcome patients, book appointments, manage enquiries, provide information on services.
- Build sustainable client relationships and trust with clients, handle queries, and complaints.
- Keep records of client interactions and follow ups.
- Prepare reports, invoices, and receipts. Collect payments.
- Maintain Inventory, track office supplies and order replacements.
- Oversee the general upkeep of the office.
- Handle logistics. Track incoming and outgoing repairs and orders.
- Learn to operate new office technologies and equipment and ensure they are functioning to specification.
- Keep all software up to date.
Requirements
- Diploma or Degree in any Business related course.
- Minimum experience of 3 years in a medical or hospitality industry.
- Proven customer support experience or experience as a client service representative in a high end service industry would be an advantage
- Basic computer knowledge with proficiency in Microsoft Office.
- A kind and patient personality who will actively engage with and will be able to go the extra mile in looking after our clientele.
- Proven customer support experience or experience as a client service representative in a high end service industry would be an advantage
- Excellent communication and presentation skills. Needs to be well spoken and clear in speech.
- Needs to be fluent in English and must have effective writing skills. Hindi / Gujarati / Kiswahili will be an advantage
- Ability to multi-task, prioritize, and manage time effectively
- Proactive in improving customer experience and office efficiency
- Must be customer oriented and have the ability to deal calmly and positively with different types of personalities and people from various walks of life
- Computer Literacy: Ability to use standard software packages such as Microsoft Office, Excel and Outlook. Training will be provided on the patient management system
- Ability to use Bluetooth, smartphone technology, TV and sound systems would be an advantage
How to Apply
If your background and competencies match the specifications of the post above, please send your CV only quoting the job title on the email subject (Front Office Executive – Medical) to jobs@corporatestaffing.co.ke on or before 18th May 2022.