Assistant Complaints Officer II Job Vacancy in Kenya

Office of the Ombudsman

Position Title: Assistant Complaints Officer II

The Commission on Administrative Justice (Office of the Ombudsman) is a Constitutional Commission established under Article 59 (4), Chapter fifteen of the Constitution and the Commission on Administrative Justice Act, 2011 with the mandate of addressing all forms of maladministration in the public sector in Kenya.

The Commission is also charged with overseeing and enforcing the implementation of the Access to Information Act, 2016.

The Commission seeks to fill the following position:-

Job Ref: CAJ/JOB/009/08/2023

Reporting To: Assistant Director Complaints, Regional Coordination & Legal Services

Department: Complaints, Investigation & Legal Services

Job Grade: CAJ 8

No. of Posts: 4

Terms of Employment: Permanent & Pensionable

Duty Station: Regional Offices / Head Office

Duties and Responsibilities:

i. Receiving and registering complaints;

ii. Drafting reports on complaints;

iii. Implementing strategies and guidelines on complaints handling;

iv. Collating and compiling complaints received;

v. Participating in formal hearings and inquiries on complaints;

vi. Updating complaints database; and

vii. Any other duties as may be assigned.

Job Specification

For appointment to this grade, an officer must have: -

i. Diploma in any of the following disciplines: - Business Administration/ Management, Law, Counselling and Psychology or equivalent qualification from a recognized institution;

ii. Three (3) years relevant experience

iii. Certificate in Computer Application Skills from a recognized institution;

iv. Licensed court process server will be an added advantage.

Application Process

All interested candidates who meet the job indent for this position are encouraged to send hard copy of their application letter, curriculum vitae and copies of their academic and professional certificates together with a clear National Identification card by 25th September 2023 at 5.00p.m. to:-

The Commission Secretary
Commission on Administrative Justice
2nd Floor, Westend Towers – Waiyaki Way
P O Box 20414 City Square 00200