Living Goods
Position Title: Senior Manager, Product Management
Reports to: Director, Software Engineering
Preferred Location(s): Kenya, Uganda, Burkina Faso, Other
Introduction
Living Goods endeavours to improve access to essential healthcare services in underserved regions, particularly in sub-Saharan Africa. We empower Community Health Workers (CHWs) with digital tools that enable them deliver door-to-door care. CHWs use a mobile app to track pregnancies, diagnose and treat common infectious diseases like malaria and pneumonia, monitor disease outbreaks, and follow up with families. Real-time data also supports performance monitoring and impact assessment. By integrating tech-based solutions into community health systems, Living Goods fosters better health outcomes, demonstrating the power of digital health in transforming healthcare delivery in resource-constrained settings.
We are looking for a Senior Manager for Product Management, responsible for the comprehensive lifecycle management of our digital health solutions throughout the product development cycle. These include mobile and web applications used by CHWs and their supervisors, complex ETL data pipelines, data visualization solutions and learning management platforms. The successful candidate will collaborate closely with the Program and Global Software Engineering teams to understand requirements, develop the product roadmap, manage existing products, and oversee tech support services, ensuring clients’ needs are met.
Embedded within the Digital Health Team, this role will report to the Director of Software Engineering. The ideal candidate will have expertise in the digital health solution landscape, product management, tech support, and change management.
Roles And Responsibilities
- Define the product strategy, manage the product roadmap, and prioritize backlog items to drive incremental changes and continuous delivery in an agile manner.
- Act as the interface between external stakeholders and the Global Software Engineering team, facilitating all interactions including requirements gathering and tech support requests.
- Develop detailed product plans and release schedules and keep key milestones on track.
- Develop detailed functional and non-functional requirements for software engineers.
- Manage the product development cycle and continuous stakeholder engagement to ensure that stakeholders and the engineering team are aligned on scope, priorities, and timelines.
- Drive collaboration between internal and external stakeholders on requirements definition, feature design and user interface enhancements using various tools e.g., user stories, flow charts and wireframes.
- Secure the necessary feature/product approvals with the required stakeholders.
- Collaborate closely with clients, strategic partners, engineering teams, technology vendors, open-source communities, and other cross functional stakeholders to ensure optimal delivery.
- Oversee the routine maintenance of digital health products by closely working with digital operations and software engineering teams.
- Provide post-deployment services to ensure clients’ needs are met in line with initial or emerging requirements.
- Liaise with the Global Software Engineering team to ensure Service Level Agreements are established.
- Measure, track and improve client satisfaction metrics.
- Measure product performance and gather key insights to inform future enhancements.
- Provide status updates to key leadership, stakeholders, partners, and clients on product development
- Assess market trends, competitive landscapes, emerging Digital Health, and potential strategic partners that can unlock opportunities to enhance our involvement in Digital Health.
- Ensure that user experience, features, and workflows within the platform deliver on the expected business requirements.
- Lead, mentor, and manage UI/UX engineers and business analysts, providing guidance on best practices and professional development.
Skills & Competencies
- 10+ years of experience in a client-facing product management or software development role. Experience in the digital health sector, particularly within a non-profit organization using open-source platforms is an added advantage.
- Proficiency in Agile Product Management methodologies such as Scrum and Kanban.
- Experience collaborating closely with engineering teams, external digital health partners, open-source communities, and end users.
- Fluency in navigating technical discussions with the ability to translate users’ needs into business requirements.
- Ability to communicate effectively with diverse stakeholders, including end users, strategic partners, and technical teams.
- Proven ability to lead teams and projects successfully.
- Experience working collaboratively in cross-functional teams to achieve project and organizational goals.
- Comfort in a rapidly changing environment, with the ability to handle uncertainty and drive problem-solving initiatives.
- Ability to think out-of-the-box to solve complex problems and drive innovation.
- Creative thinker with exceptional problem-solving skills.
- Strong curiosity with a love of learning and exploring new technologies with potential for innovation.
- Enthusiasm and passion for digital health for development.
Minimum Qualifications
- A Master’s or bachelor’s degree in Information and Communication, Digital Health, Computer Science, or a related discipline.
- Product development, innovations, design, and QA certifications an added advantage.
Compensation
A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.
Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability.
Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information.
How to apply
https://livinggoods.applytojob.com/apply/c0dFxcp8nI/Senior-Manager-Product-Management