Our client, a Tier 3 bank seeks to recruit Relationship Managers (SME / Institutional / Public Sector Banking) to deliver exceptional Institutional, Public or SME banking performance through the provision of efficient business growth and development, customer service to enable business retention and management of the assigned business portfolio to guarantee a clean book; he/she will be responsible for engaging clients, identifying their needs and providing them with the appropriate products, services and solutions from the entire range of banking products.
Job Location: Nairobi
Key Duties & Responsibilities
- Relationship Management & Customer Service
- Provide HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.
- Identify financial and non-financial requirements of clients by conducting financial needs analysis
- Ensure clients are aware of all the Privileges & Solutions offered either under SME/Institutional/Public sector Banking
- Ensure clients are aware of all financial services offered by the bank
- Use systems effectively for customer contact management, sales and service activity
- Ensure delivery of service promise and practice brand values
- Minimize client attrition
- Ensure set Complaint Management processes are followed and TATs are met
- Business Development
- Source New Business from Platinum clients through referrals, marketing activities and personal contacts
- Develop the assigned banking customer base and expand the unit’s business growth through marketing of the platinum banking products and services.
- Enhance Banking sales/ revenues and promote cross selling of bank products to all existing clients.
- Achieve Revenue goals, Sales and Portfolio growth targets across arrange of products and services
- Achieve Product Holding per customer growth targets.
- Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering increased product usage for existing clients.
- Participate in Public, SME or Institutional Bank customer calls for marketing initiatives.
- Offer guidance to direct report/reportees through mentorship.
- Develop training programs for direct reports and conduct branch product trainings
- Complete training programs allocated in line with your Role.
Controls
- Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
- Strong responsibility for ethical selling to customers with complete disclosure about products and services
- Ensure Portfolio allocated is closely monitored and actions recommended are diligently executed
- Ensure required approvals are obtained before authorizing payments
- Monitor overdrawn accounts/overdue loans or card payments and follow up for clients to regularize
- Ensure accounts are not overdrawn without authorization
- Adhere to set processes and procedures
Qualifications & Experience Requirements
- Bachelor’s degree in business related field.
- 2 years’ minimum experience in Sales, Business development or Relationship Management in a financial services environment.
- Professional Qualification(CIM)will be an added advantage
- Excellent understanding of the Bank’s Strategy and ability to interpret this and map it to the market now and plan for the future.
- Good understanding of the regulatory issues, reporting and operational requirements as provided by CBK, KRA, KIB, etc.
- Strong interpersonal skills and cultural sensitivity
- Ability to build rapport easily with customers, have well developed oral and report-writing skills, and have the ability to work with, lead and build motivated teams
- Must be a good negotiator, particularly in changing behavior and work practices but always Win/Win.
- Relationship Managers with experience in Institution, SME or Public sector banking are encouraged to apply.
How to Apply:
Applicants who meet the requirements stated above should send their CV and Cover letter with a day – time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with Relationship Manager-Banking On the Subject line.
Candidates MUST indicate their Current and Expected salaries.