Pension Administrator Career Opportunity - Kenya Orient Life Assurance

Kenya Orient Life Assurance

Job Title: Pension Administrator

Reports To: Head of Life & Pension

Purpose of the Position:

The position is responsible for:

  • Business growth / development of pensions and annuity portfolios by acquiring business and opening markets that drive growth of pensions and annuity.
  • Day to day administration of occupational and individual schemes operations by carrying out operations which include; maintenance of accurate member data, payments of retirement benefits to members, preparation of quarterly reports, preparation of member balances, income distribution and issuance of member statements, reconciliation of contribution schedules and posting in the system, schemes filing scheme returns to authorities, timely response to members and service providers queries and assisting in scheme compliance issues and to expand pension services and generate growth of the company’s portfolio under guidance from the supervisor.

Key Tasks, Duties and Responsibilities

  • Coding of new intermediaries and maintaining their records.
  • Supervise and oversee the reception area and ensure customer service issues both internally and externally are adequately addressed.
  • Manage the customer service function adequately including handling customer queries and complaints through the company email.
  • Participate in events relating to customers/branding/synergy and those of the affiliated companies.
  • Facilitate activities of the customer appreciation week across all branches.
  • Participate in procurement processes of the company and to achieve cost effective procurement and stores management.
  • Facilitate insurance of company assets and disposal of obsolete company assets/ items.
  • Management of supplies and timely processing of utility bills.
  • Ensure safe custody of all stationery and control its stock with accountability on each item requisitioned.
  • Ensure all fixed assets are tagged and register updated upon acquisition.
  • Be part of KOLAL procurement committee as the secretary, book meetings, prepare and share the minutes.
  • Verifying policy status statements and printing for clients & financial advisors upon request.
  • Coordinate with branches and agency offices on reports and other office running issues.
  • Ensure all incoming and outgoing mail is efficiently managed.
  • Ensure business licenses and relevant permits are renewed accordingly.
  • Meeting rooms coordination.
  • Coordinating the compilation of Board Papers and Reports.
  • Manage company confidential and critical records and documents.
  • Facilitate the process of ISO certification upon budgetary allocation.
  • Co-ordinate appointments and meetings relating to the GM’s office in liaison with all staff.
  • Assist in booking meetings rooms for staff assigned/approved as assigned via new ERP system.
  • Coordination of all staff welfare issues.
  • Facilitating the induction /orientation of new staff members.
  • Facilitate travel and accommodation for staff travelling for official duty.
  • Ensure the office is maintained at the highest standard of cleanliness and neatness.
  • Repairs and maintenance is done and company premises are kept in a good condition.
  • Participate in sales force recruitment, training and appraisal.
  • Participate in team building activities.
  • Ensure staff punctuality is followed/adhered.
  • Any other duties as may be assigned.


  • Bachelor’s Degree in Actuarial, Economics, Mathematics or related field.
  • Post Graduate Diploma in Actuarial, Economics, Mathematics or related field.
  • Professional Qualifications in business related field
  • Over 2 years’ relevant experience preferably in pension administration.

How to Apply:

If you are interested in the position and have the required qualifications, skills and experience, kindly CLICK HERE and apply on or before Wednesday, April 12, 2023.