ICT Officer Career Opportunity in Kenya - Jacaranda Maternity

Jacaranda Maternity

Job Title: ICT Officer

Reports to: IT Manager

Department: Business Operations

Job Summary

The ICT Officer’s primary responsibility will be to ensure all ICT activities within the organization are functional.

S/he will undertake a wide range of ICT duties that include spearheading the use of technology within the organization, providing effective IT systems support, helping to develop and implement IT standards and policies, and providing technology support and solutions to meet the needs of the organization and health facilities.

This role requires an enthusiastic individual who has a good understanding of key ICT aspects, as well as a general knowledge of Microsoft Solutions and ERP applications and network systems.

About Jacaranda Maternity

Jacaranda Maternity is redesigning the future of healthcare in East Africa for the patients who need it most.

Our hospital in Nairobi is changing the way maternal healthcare is provided by developing better ways to provide high-quality, patient-centred maternity care at affordable prices. Currently, we see over 3,000 clients a month.

We have won global and local recognition, including from the Centre for Health Market Innovations, the Gates Foundation, Savings Lives at Birth, and Innovations in Healthcare – and our facility has been independently rated as among the highest quality in Kenya.

We are expanding to new locations and require an additional ICT Officer.

Reporting to our Operations Director, you will take on responsibility of overseeing the operations of the branch by managing resources and staff, growing the locations revenue, delivering quality customer service and maintaining superior patient satisfaction.

Will you join us and help transform maternal and new-born health care in East Africa?

Roles and Responsibilities


  • Configure and deploy new and refurbished workstations, laptops and peripheral equipment;
  • Install, troubleshoot, repair, update and maintain workstations and laptops;
  • Install, maintain, and troubleshoot printers/copiers as well as manage toner requests;
  • Setup and support audio/visual equipment for presentations and training on and off site;
  • Install and configure peripherals including scanners, external drives, monitors and other peripheral hardware;
  • Removal/disposal of non-functional equipment as per organizational policies;
  • Provide software and system troubleshooting and support;
  • Install, maintain, troubleshoot, and update operating systems and user applications;
  • Proactively schedule software upgrades and patching;
  • Assure that all software is licensed and keep record of licences;
  • Track licence and support contracts to include notification of renewal timeframe to management;


  • Monitor network to ensure network functionality and availability to all system users;
  • Install, maintain, troubleshoot, and repair cables, wireless and other network infrastructure;
  • Support existing/new servers and administer access rights for all users in the office;
  • Develop and maintain the organization’s Website and Intranet by providing and maintaining content and designing the look and feel;


  • Maintain local and server based anti-virus software.;
  • Develop and implement an effective backup and disaster recovery strategy to insure against loss of data through error, abuse, malfunction or disaster;
  • Inform and train users and management in how to adhere to security ICT policies;
  • In case of virus infection, clean out affected equipment;


  • Ensure computers are set up prior to the new hire start date and any related moves;
  • Handle the relocation of computer equipment as a result of office or personnel changes;
  • Request and setup new user accounts and email accounts (in collaboration with ICT Support);
  • Troubleshoot, and repair user accounts and email accounts, assist in resetting passwords;

Systems Planning

  • Participation in research and recommendation of improved infrastructure processes and technologies to include growth planning;
  • Provide procurement assistance including, but not limited to, researching solutions, engaging with potential vendors, making recommendations for product purchases and evaluating bids;
  • Test new equipment and applications and provide thorough feedback;

Management of Vendor Services

  • Work directly with vendors to schedule repairs and maintenance;
  • Request and evaluate services with vendors and service providers;
  • Work with ISP and other outside vendors to ensure dependable operations;
  • Work with vendors and vendor supplied systems to track service requests through to completion;


  • Train new and current employees on computer software and ICT systems;
  • Create material and presentations for training and reports;
  • Assess user capacity and suggest training and areas in need of improvement;

Routine Administrative Tasks

  • Create and maintain inventory, which may include hardware, software and various items such as laser printer cartridges and peripheral equipment;
  • Maintaining documentation of processes, procedures, and troubleshooting guides;
  • Monitor and report ICT expenses;
  • Assist with preparation of operating budgets based on estimated and actual expenditures for ICT systems and support needs;
  • Keep ICT equipment, storage area and work area clean and organized;


  • Manage organization’s communication and online platforms including website, photography, branding and social media platforms;
  • Develop internal publications such as newsletters, releases, email announcements, planned publications, on-line, intranet, video, special projects and assignments;
  • Maintain documentation management system (hard copy and on network);
  • Any other duties that may be reasonably assigned.


  • Diploma or degree in IT or its equivalent.


  • Minimum three (3) years progressive working experience

Knowledge and Skills


  • Proficiency in the use of ICT particularly in development of web‐based solutions, maintenance of websites, Network administration and working with databases;
  • Highly skilled in System architecture; Internal communication; System and network security; User management and administration; IT support; Server hosting and management; Operating systems; Database administration; Enterprise Resource Planning - ERP system;
  • Experience in ERP implementation is an added advantage.

Key Competencies

This role is critical to Jacaranda’s goal of delivering high quality clinical care and maintaining superior patient satisfaction.

The holder of this position should be very organized, flexible, innovative, demonstrate highest degree of honesty, integrity, confidentiality, and strong work ethics.

Application Procedure

Interested candidates should apply through this link


Due to the volume of applications, only shortlisted candidates will be contacted.

Deadline: April 28th 2023