Customer Service Intern Career Opportunity in Nairobi, Kenya

Job Title: Customer Service Intern

Recruiter: Stratostaff East Africa

Location: Nairobi, Kenya

Available: Immediately

Category: Experienced

Offer: Negotiable (3 Months)

Profile Introduction: Our client is seeking a customer service intern who will be responsible for providing excellent service on all aspects of customer service and documentation matters.

This entails performing export and Import Customer Service & documentation. Core responsibilities also include strict adherence to group policy & processes and local authority requirements in matters relating to customer service and Documentation.

Qualifications / Requirements

  • Degree or Diploma in Shipping (with experience) or related course
  • MS Office Applications.
  • Customer Service oriented
  • Excellent communication, interpersonal, presentation and leadership skills
  • Organized and process oriented
  • Work well under pressure in a fast-paced and professional environment
  • Strong Analytical Skills
  • Solutions oriented

Job Specification

  • Accurate and timely Export and Import Invoicing while ensuring to adhere to all local authority requirements
  • Timely checks and publishing online delivery orders
  • Assisting on EAF cluster Booking confirmations and queries while ensuring full adoption and usage of sales force tools.
  • Assisting on Cargo readiness tasks while ensuring full usage of sales force tools. Customer communication to ensure set vessel allocations are loaded.
  • Providing excellent customer service at the reception, receiving, and answering phone calls, attending to walk in customers.
  • Customer education and promotion of e-commerce transactions
  • Maintaining confidentiality for all documents in company custody and protecting company information and assets.
  • Ensuring customers, overseas agents, and principal’s enquiries are answered in a timely manner and expectations are met.
  • Ensuring full compliance with local SOPs, CMA CGM group import service delivery, invoicing and release processes and Local Authority’s requirements.
  • Weekly report on performance of related KPIs with proposals of process improvement needs.
  • Proper record keeping for customer care documents for easy reference and retrieval when need be.
  • Ensuring both online, telephone, email and walk in customers receive excellent customer service and quality service delivery for all their consignments.
  • Miscellaneous related duties and tasks as may be assigned.

How to Apply

If you are qualified and up to the challenge send your Resume and Cover Letter to by 20th April 2023.

Please note that only qualified candidates will be contacted.

Stratostaff is an Equal Opportunity Employer