Job Opening: Arabic Speaking Call Center Agents
Location: Nairobi
Our client, an international organization who is a leading provider of language interpretation services, is seeking to recruit Arabic language speaking call center agents.
Duties and Responsibilities
- Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
- Make well balanced decisions and personally driven to be an effective advocate for our community.
- Investigate and resolve issues that are reported on client platform such as requests for account support.
- Respond to user inquiries with high quality, speed, empathy and accuracy.
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
- Identify inefficiencies in workflows and suggest solutions.
- Recognize trends and patterns and escalate issues outside the company policy to the global team.
Qualifications and Experience
- Between 21-35 years.
- Must be living in Kenya legally.
- Must speak fluent English and Arabic languages.
- College education is mandatory.
- Must be currently unemployed or working as a casual.
- Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
- High affinity and cultural awareness of political/social situation regarding the relevant market/region.
- Must have KRA pin, bank account, NSSF & NHIF documents.
To apply, submit your application on our ATS at ats.flexi-personnel.com by 18th April 2023 under the Arabic speaking call center agents job posting.
All applicants are advised to adhere to application guidelines for consideration.
Only shortlisted candidates will be contacted.
NB: Flexi Personnel does not charge candidates for job placement