Tour Consultant Job Vacancy in Kilimani, Nairobi Kenya

Position Title: Tour Consultant

Location: Kilimani, Nairobi

Our client, a tours and safaris company, is recruiting a Tour Consultant to join their company.

Job Summary: Responsible for advising clients about suitable tour options in accordance with their needs, wants and capabilities.

Key responsibilities and duties:

  • Market and sell tour packages to clients / agents.
  • Organize safaris for clients who include FIT or GIT and excursions.
  • Provide expert advice on all leisure-related activities and tourist sites when asked by the agent/client, to ensure that the customer / agent is accurately and efficiently advised and guided in choosing the best suited package.
  • Book all reservations for hotel accommodation, safaris, excursions and transfers as specified by the agent/clients.
  • Itinerary planning.
  • Liaise with the agent/clients during the booking process to ensure they are kept aware of the progress and advise of any alternatives should the services booked not be available.
  • Quote for any kind of request by the agent package, in consideration of the clients’ wishes and ensuring all costs are included and accounted for, while protecting departmental margins.
  • Ensure that confirmation is received and booking finalized to the client’s satisfaction.
  • Prepare clients’ folders and ensure all documents required are provided to the clients during the tour.
  • Prepare the company’s safari budget and liaise with the finance department to ensure that all accommodation, park fees and other relevant payments are made in a timely manner.
  • Invoice services as provided as per the negotiated contract with stakeholders or as per the quotation.
  • Coordinate transport and brief the driver guides
  • Meet and greet / brief clients on arrival and departure.

Key Competencies

  • Demonstrated ability to communicate, present and influence credibly and effectively
  • 5-10 years experience as Tour Consultant or similar role
  • Able to work without any supervision. Report to Manager as necessary.
  • Proficiency in MS Office.
  • Passionate about tourism
  • Excellent knowledge of latest tourism trends
  • Good understanding of different tourism offerings and options
  • Knowledge of additional languages is an advantage
  • Good sales and presentation skills
  • Customer oriented mindset
  • Critical thinker and problem solver
  • Team player
  • Good organizational and time-management skills
  • Great interpersonal and communication skills

Compensation: Competitive salary and medical cover provided upon successful probation.

Deadline: Interested parties should send their online applications on or before 16th March 2023

Correspondence: Detailed CV to be submitted online at

We thank all applicants for their interest in this position; however, only suitable candidates will be contacted to continue the application process.