Young Women Christian Association Kenya (YWCA) is a women and youth membership based, non-governmental development Organization.
We wish to invite applications from interested and suitably qualified candidates to fill the position of Assistant Hostels Management Officer – HQ within their establishment.
Position Title: Assistant Hostels Management Officer
Positions: One (1)
Supervisor: National General Secretary
Duty Station: YWCA Nairobi-HQ
Main Purpose of the Job: This position is responsible for strategy development, implementation, coordination and promotion of YWCA facilities with an aim of improving its income.
Field of duties and responsibilities
Income Generation
- Develop revenue generation strategies
- Influence business as well as initiatives that support short and long term business goals
- Ensure full utilization of all cost centers.
- Develop strategy to ensure 100% occupancy as well as develop a marketing plan strategy in order to increase business volumes.
Customer Service
- Ensure that all available rooms are habitable.
- Support proactive and real time customer feedback
- Develop a proactive response to meet client demands
- Improve overall products, services within the Hostels and wider promotion of YWCA facilities
Operations Management
- Support management of events, groups and activity books to ensure quality service delivery
- Carry out daily inspection of all units to ensure utilization of manpower
- Assist to Co-ordinate activities in the laundry and housekeeping department with minimal disruption
- Assist in developing budgets for housekeeping, laundry and public area and ensure that each one operates within the established limits.
- Ensure security, health and safety of staff, guests and visitors on site
Facility management
- Develop a strategy to ensure effective and efficient management of the facility putting into account team work
- Develop debt collection strategy and implement the same
- Improve visibility of YWCA facilities.
Staff Management
- Assist in planning of departmental work as well as development of practical Standard Operating Procedures (SOPs)
Administrative duties
- Ensure proper documentation of the departments assets
- Develop item/s movement register
- Prepare reports in line with assigned work
- Develop an inspection plan for all public areas and guest rooms to ensure that proper maintenance and standards are achieved and sustained.
- Maintain quality standards in all areas of responsibility and motivate subordinates to do the same
- Create a friendly and courteous attitude in all staff in the department.
- Perform any other duties as may be assigned by the management from time to time.
Job Specification and Other Information Related to the Job
Level of Education/Academic qualification
- Degree/Diploma in Hotel Management. Housekeeping, property management and accounting skills an added advantage
Other Competencies/abilities/skills required
- Report writing skills
- Time Management
- Leadership and conflict management skills
- Strong attention to details
Relevant Job experience
- At least Two (2) years’ proven experience in hotel management for degree holders and 4 years proven experience for Diploma holders.
Terms and expression of Interest
This position is contractual and interested candidates should send their application and updated CV to recruitment@ywcakenya.org indicating job title, salary expectations and availability by close of business on 14th February 2023. Selection of qualified candidates will be on a rolling basis.
Female candidate are encouraged to apply.
Disclaimer: The Public is advised that YWCA does NOT charge any fee whatsoever for application, processing, interviewing or securing employment.