YWCA Assistant Hostels Management Officer Job Vacancy in Kenya

Young Women Christian Association Kenya (YWCA) is a women and youth membership based, non-governmental development Organization.

We wish to invite applications from interested and suitably qualified candidates to fill the position of Assistant Hostels Management Officer – HQ within their establishment.

Position Title: Assistant Hostels Management Officer

Positions: One (1)

Supervisor: National General Secretary

Duty Station: YWCA Nairobi-HQ

Main Purpose of the Job: This position is responsible for strategy development, implementation, coordination and promotion of YWCA facilities with an aim of improving its income.

Field of duties and responsibilities

Income Generation

  • Develop revenue generation strategies
  • Influence business as well as initiatives that support short and long term business goals
  • Ensure full utilization of all cost centers.
  • Develop strategy to ensure 100% occupancy as well as develop a marketing plan strategy in order to increase business volumes.

Customer Service

  • Ensure that all available rooms are habitable.
  • Support proactive and real time customer feedback
  • Develop a proactive response to meet client demands
  • Improve overall products, services within the Hostels and wider promotion of YWCA facilities

Operations Management

  • Support management of events, groups and activity books to ensure quality service delivery
  • Carry out daily inspection of all units to ensure utilization of manpower
  • Assist to Co-ordinate activities in the laundry and housekeeping department with minimal disruption
  • Assist in developing budgets for housekeeping, laundry and public area and ensure that each one operates within the established limits.
  • Ensure security, health and safety of staff, guests and visitors on site

Facility management

  • Develop a strategy to ensure effective and efficient management of the facility putting into account team work
  • Develop debt collection strategy and implement the same
  • Improve visibility of YWCA facilities.

Staff Management

  • Assist in planning of departmental work as well as development of practical Standard Operating Procedures (SOPs)

Administrative duties

  • Ensure proper documentation of the departments assets
  • Develop item/s movement register
  • Prepare reports in line with assigned work
  • Develop an inspection plan for all public areas and guest rooms to ensure that proper maintenance and standards are achieved and sustained.
  • Maintain quality standards in all areas of responsibility and motivate subordinates to do the same
  • Create a friendly and courteous attitude in all staff in the department.
  • Perform any other duties as may be assigned by the management from time to time.

Job Specification and Other Information Related to the Job

Level of Education/Academic qualification

  • Degree/Diploma in Hotel Management. Housekeeping, property management and accounting skills an added advantage

Other Competencies/abilities/skills required

  • Report writing skills
  • Time Management
  • Leadership and conflict management skills
  • Strong attention to details

Relevant Job experience

  • At least Two (2) years’ proven experience in hotel management for degree holders and 4 years proven experience for Diploma holders.

Terms and expression of Interest

This position is contractual and interested candidates should send their application and updated CV to recruitment@ywcakenya.org indicating job title, salary expectations and availability by close of business on 14th February 2023. Selection of qualified candidates will be on a rolling basis.

Female candidate are encouraged to apply.

Disclaimer: The Public is advised that YWCA does NOT charge any fee whatsoever for application, processing, interviewing or securing employment.