Branch Team Leader Job Vacancy in Kenya

Position Title: Branch Team Leader

Duties and Responsibilities

Executive Role

  • Provides the interface between the CEO and the branch staff.
  • Actively cascades to the staff all decisions and directives from the Executive.
  • Constantly provides the CEO with feedback information on the running of the branch.
  • Provides oversight and management for the day to day running of the branch.
  • Attends company quality meeting and all meetings on behalf of the branch.
  • Member of the Branch Executive Committee. Growth of the Loan Book
  • Ensure the loan book grows as projected through continuous product development and value proposition.
  • Actively participate in effective market penetration.
  • Proactively manage cost to ensure product profitability.
  • In collaboration with the CEO, and strategy team, develop a market penetration strategy that clearly identifies target markets and offer a new and innovative approaches to reach customers, in line with the company’s vision.
  • Oversee sales and marketing execution in the branch to bring in qualified customers, provide customers with a positive experience and efficient management of customer pipeline.
  • Set appropriate sales targets for the staff and monitor progress towards achieving the same and making adjustments as necessary.
  • Ensures product quality is within expected standards.
  • Ensure quality credit appraisals for all applications in the branch.
  • Together with branch staff, keenly manage all Non-performing loans to maintain quality of the book.
  • Maintains and updates tools for monitoring credit.
  • Chairs the Branch Credit Committee. Customer Service
  • Together with the branch staff, develop strategies to maintain and continuously improve service to the customers.
  • Ensures zero tolerance to customer complaints – both internally and externally.
  • Ensures that the set Turn Around Time is adhered to by all branch staff.
  • Maintain high level of confidentiality of customer information.
  • Communicates unsuccessful credit applications to the customers in a professional manner.

Human Resource Management

  • Provides authentic leadership to the staff at the branch level.
  • Develops staff competencies and skills through continuous training of products and policies for performance improvement as per set targets and standards.
  • In charge of leave management at the branch
  • Ensure practical shadow positioning at the branch.
  • Ensure successful portfolio transfer during normal leave and staff exits.
  • In charge of Human Resource Administration at the branch including hiring, disciplinary action, staff documentation and filling, employee relations.
  • Maintains high level of team spirit.
  • Constantly articulates the strategic intent of the company’s mission and core values.
  • Mentors and guides the staff. Policies and procedures
  • Custodian of policies, processes and products manuals – both soft and hard copies.
  • Ensure compliance to company policies and procedures.
  • In charge of the branch assets.
  • Ensure that adequate security is provided in the branch for both the branch staff and customers to transact.
  • Ensure quarterly and annual reports for the product are prepared on time.
  • Ensures that issues raised during branch audit are addressed.
  • Endeavor to create a conducive and clean environment that promote good health and wellbeing of the staff and the customers.
  • Ensures branch contingency planning is operational including backups of branch data on weekly basis. Other duties
  • Any other role assigned by the CEO or HOO

Qualifications and Experience

  • Bachelor’s degree in any Business field from a recognized university /CPA/Credit certification or
  • Diploma in Business field from a recognized institution of higher learning / Credit certification or any other candidate who has demonstrated qualities of a branch manager/ assistant branch manager.
  • At least 3 years practical working experience at a senior level in Credit in a MFI/Finance Institution.

Knowledge and Skills

  • Leadership skills.
  • Report writing skills, Excellent skills in analysis of Financials, communication, interpersonal, organizational and negotiation skills.
  • Demonstrates leadership skills.
  • Working knowledge in IT skills (MS Office especially Excel).

How to Apply

If qualified, please send your CV to with the title ‘Branch Team Leader’ by 17th February 2023.