Tushop Chief of Staff Job Vacancy in Nairobi, Kenya


We are searching for a stellar Chief of Staff.


Who we are: Tushop’s mission is to reduce the cost of living for Africans, together. It’s made up of an impact-driven team striving to build something of value in this world.

We persistently dream big, yet are energized by the small.

As a social commerce company, we seek to make food and groceries cheaper for our customers, while adding convenience, and helping farmers and manufacturers to sell their goods and grow.

Tushop is at an early but exciting stage – supported by a cadre of eminent investors.

What we do has great impact:

  • we help farmers and suppliers make products people want;
  • we empower stay-at-home moms without formal employment to make incomes on the side and feel pride with how they support their communities and neighbors;
  • and we help young entrepreneurs who run cyber cafes, beauty shops, and kiosks to provide more value to their customers.
  • We help anyone who buys food to be able to do so more cheaply and conveniently.
  • And we help our own employees learn what they want to learn, build what they want to build, and become who they want to become (and get paid doing so!)

Your role:

Title: Chief of Staff

Reports to: CEO

Location: Nairobi, Kenya (remote or hybrid possible for exceptional candidates)

The Chief of Staff is a key member of the executive team, responsible for providing strategic guidance, operational support, and execution to help drive the growth and success of the company.

The Chief of Staff will work closely with the CEO, leadership team, and other key stakeholders to identify and prioritize opportunities, develop and implement plans, and ensure the successful execution of initiatives.

In many ways, the Chief of Staff is the glue that helps run the company towards success, requiring soft people skills coupled with superb organizational capabilities, supported by exquisite attention to day-to-day details along with visionary and long-term strategic thinking.

Key Responsibilities:

  • Work closely with the CEO to understand, review, and support the company’s strategic goals and priorities – as they fit with the company’s vision and mission.
  • Identify and prioritize key initiatives and opportunities, and develop work plans to drive their successful execution, in part by ensuring effective team alignment, buy-in, and ownership.
  • Develop and implement operational processes, systems, and structures including OKRs to build on the company’s foundation to better effect scale and growth.
  • Coordinate and manage cross-functional projects and initiatives, working closely with other members of the leadership team and key stakeholders.
  • Help manage the CEO’s time and priorities, ensuring that the CEO is working on the most important items for the company.
  • Help complete priority items for the CEO to an appropriate level of quality.
  • Keep the CEO accountable for commitments, while helping keep reports accountable for results.
  • Act as a key liaison between the CEO and other members of the leadership team, facilitating
    communication and coordination.
  • Act as a key advisor, thought-partner, and honest critic to the CEO, providing strategic guidance and support on a wide range of issues.
  • Support the CEO, Head of Finance, and other key stakeholders and company leaders in collating data and analysis into reports, documents, and presentations (e.g. for board meetings).
  • Help manage the company’s external relationships, including with investors, partners, customers, and other stakeholders (including by collating reports and analysis from department heads and generating reports, documents, and presentations).
  • Help to identify and recruit key talent to support the company’s growth and success.

The profile we’re likely to hire:

  • Bachelor’s degree in a relevant field, such as business, finance, or engineering; MBA preferred
  • At least 5 years of experience in a leadership role, preferably in an early stage startup or high-growth environment (or as a management consultant)
  • Experience in the e-commerce, retail, FMCG sectors a plus (especially in emerging markets)
  • Proven track record of success in driving strategic growth, operations, and execution
  • Strong analytical skills and ability to identify and prioritize key initiatives and opportunities
  • Strong data analysis skills
  • Excellent communication and interpersonal skills, with the ability to build relationships and influence others
  • High level of organization and attention to detail, with the ability to manage multiple priorities and projects effectively
  • Experience living with emerging markets and economies in general

Our Core Values:

Reliable, Innovative, Customer-centric, Ambitious, Do right by others (RICAD)

  1. We find reliability sexy. Our colleagues and customers know that we get things done, well. We know that we are reliable by being excellent and consistent executors.
  2. We are relentless in our pursuit of innovative and simpler ways of doing things. The status quo is never good enough. The only constant is change, and we seek it always for the better.
  3. Customers are at the center of what we do. We think hard about how we can delight customers in big and small ways. We obsess about customers’ experiences and don’t expend energy on bureaucracy, politicking, or competitors.
  4. Ambition is our fuel. We think big but know that everything starts small much like the oak tree that starts out as an acorn. We want to build big businesses and have big impact. We build with scale in mind.
  5. We do right by others because we want to have a net positive effect on those around us – employees, peers, managers, customers, suppliers, farmers, Community Leaders, citizens…and we take this seriously. We realize that sometimes doing what’s right might not be the most popular choice. We also realize that we might not always get it right, and in such instances, we take pride in course correcting.

Why Tushop?

If you’ve ever been curious to see the initial days of a company and be part of that story, then this is your chance.

Since we are at an early stage, you will be able to see and feel the direct impact of your work. You will have ownership of your tasks and you will not be micromanaged.

You will make things happen. Lastly, you will work with a fun, fast-moving, customer-centric, reliable, and supportive team.

Why not Tushop?

  • We experiment a lot. If you like dotting all your i’s and crossing all your t’s before making a move, then you might not enjoy working with us.
  • We are low-ego individuals. If you need praise, need to always be right, or need someone else to fail to feel self-worth, this role is not for you.
  • We believe that fieldwork makes the dreamwork. We don’t hide behind laptops every day; we instead thrive by engaging with customers, suppliers, partners, and teammates on the phone and in the streets. (We find it invigorating – and hope you’d find it that way too!)

If this sounds like a place that you are looking to work, then come join us.

Please send us your APPLICATION HERE.

If not, then please share this JD with someone who might be a great fit (and become our customer!)