Segera Retreat HOD Housekeeping Job Vacancy in Laikipia County, Kenya

Segera Retreat

Position Title: HOD Housekeeping

Location: Segera, Laikipia County

Reporting to: General Manager

Segera Retreat is a private 50,000-acre wildlife conservancy and award-winning eco-safari retreat in Kenya, East Africa.

Segera, in the spirit of all associated Long Run partners, offers itself as a true ecotourism destination. Long Run Destinations are carefully selected by the Zeitz Foundation for their commitment to enacting the 4Cs – conservation, community, culture, and commerce.

Segera is a treasured haven for Kenya’s most celebrated wildlife species. Segera is a home to a diverse range of animal, bird, and plant life and serves as an important migration corridor for elephants and other wide-ranging species.

The Laikipia area has been home to over 40 mammals and 365 bird species, the majority of which can be found on Segera. It is home to a variety of reptile and insect species.

Goals and Objectives

The HOD Housekeeping position will carry out housekeeping operational standards in all relevant areas.

They will adhere to housekeeping standards and procedures that meet and exceed our guests’ expectations, and they will play a critical role in making the Segera housekeeping offering a world-
class standard.

The HOD Housekeeping will assist in the execution of procedures to ensure proper maintenance of all housekeeping areas and must ensure the highest standards, professionalism, and consistency in all housekeeping areas to ensure Segera’s reputation and values are upheld at all times.

Duties and Responsibilities

  • To assist and support training initiatives of all Villa Attendants according to set standards and procedures
  • To assist laundry attendant according to set standards and procedures
  • Advise Tourism Manager of any guest related issues, including requests and complaints and ensure that these are addressed immediately.
  • To work within the daily arrival/departure and occupied operational process in housekeeping diligently
  • Ensure all operating procedures and high cleaning standards within all housekeeping areas to include villas, picnic set-ups, and main areas are maintained at all times
  • Understand standards as set by Segera and to maintain them as documented in the housekeeping standards
  • To ensure you understand the usage and application of cleaning and chemical processes.
  • Ensure cleanliness and hygiene at all times in all areas of housekeeping and surroundings. This must be maintained in accordance with the set standards.
  • To control and ensure care for all villa linen according to set standards and procedures
  • Liaising with Tourism Management, Experience Host and peers to ensure open channels of communication and optimum working relationships.
  • Report any stock discrepancies to the Tourism Management as and when noticed
  • Ensure care is taken of all assets and any breakages or theft are recorded and reported to the Tourism Management and Experience Host to be addressed immediately
  • Ensure follow up on all requests – i.e. Maintenance requests, guest’s requests, in-villa F&B and housekeeping stocks
  • To assist with housekeeping supervision in all guest according to set standards
  • Ensure that correct procedures of garbage separation are complied with in all housekeeping areas and daily procedures of disposal are adhered to.
  • To work according to a set roster, leave plan and work schedule
  • Attend and be receptive to staff development and training by ensuring high level of standards are met and maintained.
  • Ensure loyalty and commitment to Segera is executed in all areas of your work and in communicating with guests.
  • Close attention to detail on all matters and in all aspects of this position.
  • Additional duties as and when needed or as the position or department develops.
  • Act as Villa Attendant when needed and required
  • Develop and submit monthly work plans in conjunction with Tourism Manager
  • Assist in laundry when operations requires
  • Planning of Leave and Off Roster for Housekeeping /Laundry Staff

The ideal candidate must have the following minimum qualifications:-

  • Relevant Bachelor’s degree/Diploma from a recognized institution.
  • Proficient in all Microsoft Office applications.
  • Housekeeping Experience with a minimum of 5 years in a 5-star lodge/retreat/hotel
  • Excellent organizational and multi-tasking abilities
  • Must have valid certificate of good conduct
  • Willingness to learn Segera standards
  • Exceptional oral and written communication skills.
  • Stamina to handle the physical demands of the job
  • Prepared to work long and flexible hours
  • Work well under pressure

How to Apply

Those who meet the above qualifications should submit their applications through to reach the Human Resource Manager on or before 16th January 2023.

Only shortlisted candidates will be contacted.

Segera is a founder member of the Long Run Destinations. For more information on the global network of Long Run Destinations and the Zeitz Foundation see and www.zeitzfoundation