Zizi Afrique is looking for a Knowledge Management Specialist to join Zizi Afrique’s vibrant team.
The knowledge management specialist will be responsible for driving and delivering a holistic, structured, and efficient approach to the knowledge management function that enhances knowledge creation/sourcing, knowledge storage, knowledge sharing and knowledge application. The position will promote and contribute to a culture of knowledge-sharing, including best practices, lessons learned and results.
JOB DESCRIPTION
Knowledge Management Framework
- Drive the development of a knowledge management strategy/framework for Zizi Afrique
- Continuously improve Zizi Afrique’s overall knowledge management approach that complements its organizational goals
Knowledge Management Systems
- Develop and maintain Zizi Afrique’s knowledge bases that centralize and organize the organization’s knowledge (including databases, intranet/internet pages, etc.)
- Ensure that the knowledge bases areas are up-to-date, accessible, and user-friendly for internal and external users with respective access rights
- Develop processes and protocols for capturing new knowledge, storing information, and making accessible based on requisite access rights
Managing knowledge within Zizi Afrique
- Drive the creation and maintenance of high-impact knowledge management assets, both for internal and external dissemination, including developing knowledge maps, guidelines for content generation and dissemination, etc.
- Collaborate closely with program and operational teams to capture new/update information that can be stored in the knowledge bases
- Ensure quality and consistency across knowledge management content and systems assets, in partnership with program and operation teams responsible for these assets
- Manage and serve as a liaison for existing and future Zizi Afrique knowledge assets
- Serve as the day-to-day contact person for all knowledge management-related queries, be they from staff, partners, or from external vendors (IT systems, expert providers etc.)
- Train/educate staff on knowledge management practices, systems, and tools
- Promote a culture of continuous knowledge sharing, developing sustainable approaches to content generation and information use
- Conduct evaluation strategies to ascertain knowledge program effectiveness
- Remain up to date on leading knowledge management best practices and lead continuous improvement for Zizi Afrique knowledge management practices
About You
- You have exceptional oral and written communication skills
- You are entrepreneurial minded and love to build and grow things to satisfy unmet needs.
- You are a self-starter and problem solver
- You have excellent customer service, technical support service and strong facilitation skills and are highly adept at managing stakeholders
- You have a high level of comfort with and embrace technology and systems as a solution and enjoy taking things apart to understand how they work before you put them back together again to make them more efficient
- You are excited about knowledge content generation, management and systems
- You are comfortable with ambiguity, like the space to work independently without too much interference or direction
- You are a team player that knows how to build consensus and are willing to give and receive honest feedback
QUALIFICATIONS
- Bachelor’s degree in computer science, information technology, or library sciences and at least five years of relevant experience in knowledge management with demonstrated track record of increased responsibility
- You have excellent oral and written communication skills, including demonstrated ability to synthesize large amounts of information and ability to adapt messages for different audiences
- Strong research and quantitative skills including mastery of Microsoft 365 Suite, and preferably familiarity with SharePoint, knowledge/content management tools, and CRM software
- You are comfortable with managing complex operations processes and getting things done efficiently
How to apply
We are hiring a Knowledge Management Specialist that will be based in Nairobi, Kenya.
Interested candidates who fully meet the above criteria are invited to send their applications to jobs@ziziafrique.org along with the following as one document: i. Cover letter (indicating interest and past experiences from similar projects) ii. An updated Curriculum Vitae (with references)
Deadline for application
Applications shall be received no later than 5pm EAT on 15th January 2023
Only e-mail applications will be accepted. Incomplete applications will not be considered, and only successful candidates will be contacted. Any form of canvassing will lead to automatic disqualification.
Zizi Afrique Foundation is an equal opportunity employer.
The job advert can be downloaded here