Position Title: Support Engineer
Industry: IT
Location: Nairobi
Gross Salary: Competitive
Our client is an International IT company that works toward a sustainable endeavor of ‘being the change they would like to see in the world.
They are seeking to hire a Support Engineer with Software development skills in Java, python, Angular JS etc to join their team.
Key Responsibilities
- Ensure data and/or application availability of the assigned systems and applications.
- Participate in design, testing and implementation of new products, services, functionalities or upgrades.
- Provide support for financial solutions which includes MPESA and integrations.
- Perform Systems and Applications Monitoring.
- Maintain knowledge base by documenting technical knowledge.
- Collaborate with team members to improve the tools, systems and procedures.
- Participate and provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers.
- Work with the external and internal technical teams to ensure efficient resolution of all system issues.
- Implement DevOps technologies and processes, e.g: containerization.
- Liaise with all stakeholders to ensure new functionality, processes and systems are fully understood.
- Transfer system knowledge to internal customers on new features and support processes.
- Prepare and publish accurate and timely system performance reports.
- Perform regular service improvements that align with 99.999% availability.
- Diagnose and troubleshoot technical issues on the assigned systems and apply a work around or a permanent solution to resolve ensuring the MTTR is met.
- Properly escalate unresolved issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed.
- Provide prompt and accurate feedback to stakeholders on assigned tasks.
- Ensure all issues are logged in the service management tool and are properly prioritized and also accurately log resolution details in the ticket.
Qualifications
- A bachelor’s degree in information technology, Computer Science, Engineering or relevant field as a minimum.
- 1 – 4 years of work experience as an Engineer in a telecommunications or financial services environment.
- Software development skills in Java, python, Angular JS etc.
- Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
- Working knowledge in dev ops and dev ops tools like Github.
- Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks.
- Working knowledge of databases and SQL.
- Excellent problem-solving and communication skills
- Knowledge in mobile money systems, integrations or Financial systems
- Must be able to work without supervision & meet tight deadlines/schedules
- Good presentation skills
- Proactive & self-motivated
How to Apply
If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Support Engineer – IT) to jobs@corporatestaffing.co.ke before 15th Jan 2023.