Retail Industry Last Mile Associate Job Vacancy in Nairobi, Kenya

Our client, in the retail Industry, is looking to fill the position of a Last Mile Associate.

Location: Nairobi

Job Purpose: The Last Mile Associate is responsible for supporting the effective operations of the Last Mile in terms of on-time delivery and quality delivery within the agreed cost and budget for online business channels, such as e-food, non-food, and marketplace, etc.

Duties and Responsibilities

Assets Responsibilities:

  • Support the effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
  • Contribute to the development of detailed processes, quality control measures, and KPIs for a seamless and effective last-mile operation.
  • Review daily reporting for all internal/external customers to assess performance and full order management.
  • Liaise with the IT team for related IT issues which affect the day-to-day working of the site and liaise with the IT team to ensure issues are resolved immediately.
  • Find the most appropriate solution to deliver goods to end customers to offer the best-unified customer experience for the country at the lowest cost.
  • Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with their accurate application.
  • Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.
  • Ensure compliance that all cash handling during the last-mile operations is as per the company’s defined guidelines and procedures.

Merchandise Responsibilities:

  • Coordinate last-mile resources as per the forecast provided by the different business units.
  • Ensure required resources (Vans, Bikes, and Drivers) are always available at all operational
  • Participate in the daily team meetings and provide inputs for operational enhancements.
  • Support and track both home deliveries and returns to/from stores/DC/suppliers.

Competencies, Education Qualification, and Skills

Education Qualification:

  • Bachelor’s Degree in Administration, Commerce, Business Management, Computer Science, Information Technology, or relevant equivalent.
  • Training in E-Commerce Operations, SEO, or SEM.

Functional / Technical Competencies:

  • Problem-solving skills and detailed oriented.
  • Analytical skills, trouble-shooting skills; planning, and organizational skills.
  • Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills.
  • Communication and Interpersonal skills.
  • Excellent teamwork skills and people agility with a high level of collaboration.
  • Excellent interpersonal and communication skills.
  • Strong initiative drive and organizational skills.
  • Highly organized with strong multitasking skills.
  • Good problem-solving and project management skills.
  • English (Full professional proficiency – Required)

Minimum Required Experience:

  • 2 years of professional work experience working in logistics and supply chain
  • E-commerce Fulfillment and Last Mile Experience
  • Commercial knowledge is preferred

How to Apply

To apply, submit your application on our ATS at by 28th NOV 2022 under the LAST MILE ASSOCIATE job posting.

All applicants are advised to adhere to application guidelines for consideration.

Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.