Monitoring, Evaluation, Accountability and Learning (MEAL) Manager Job Vacancy in Nairobi, Kenya

Church World Service

Position Title: Monitoring, Evaluation, Accountability and Learning (MEAL) Manager - International Hire

Job Description

Position Title: Monitoring, Evaluation, Accountability and Learning (MEAL) Manager

Reports To: Senior Compliance Coordinator

Division: Programs

Department: Compliance

Job Location: Nairobi Kenya

Grade Level: Grade 8, International.

Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

The Monitoring, Evaluation, Accountability, and Learning Manager provides strategic, technical, and operational leadership of the MEAL function. The role supports the independent monitoring, evaluation and accountability and enhance the overall quality and impact of CWS projects. The role supports evidence-based contextual analysis, strategic planning and implementation, decision making, performance management and risk management for learning and improvement. The MEAL Manager will provide the technical support to the design of methodologies and tools to ensure the availability of clear and accurate information at the program/project level. The MEAL Manager will provide technical support to the program and build capacity in the country Mission through strengthening learning and knowledge sharing across CWS and its implementing partners. The role holder will also support in project development including the preparation and management of the MEAL budget, and project design

Essential Duties:

CWS’s policies, guidelines, and procedures

  • Develop a MEAL system for all program activities in coordination with the program leadership.
  • Support managers with adapting MEAL best practices within their departments.
  • Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the Code of Conduct, ethics, values, and standpoint with regards to internal and external actors.

Monitoring and Evaluation

  • Ensure all CWS projects have a MEAL framework and plan with clear output and outcome indicators
  • Ensure that the organization delivers on all internal and external MEAL requirements in a timely manner and with high quality information.
  • Strengthen the MEAL systems and processes to assure achievement and progress towards project objectives and outcomes.
  • Conduct regular site visits or when required to monitor service provision and ensure data quality
  • Implement MEAL activities in close coordination with the Case Processing and Field Processing Coordinators.
  • Provide technical assistance and quality assurance to MEAL Unit staff (including but not limited to the design of MEAL plans, data collection tools, monitoring work plans, data management and analysis) to ensure the MEAL Unit adequately supports programs
  • Ensure that all programs are designed and implemented in accordance with international standards
  • Ensure that monthly quantitative data analysis is shared with relevant stakeholders to inform program design and review example (Safety Audit, advocacy activities etc.)
  • Present program M&E, research, and learning to management and the program team in a way that influences decision-makers and promotes adaptations from learning.

Accountability & Participation

  • Develop and sustain a quarterly report on all MEAL activities across the organization.

Technical supervision, performance management and capacity building of staff

  • Provide technical and administrative supervision of MEAL staff and consultants
  • Provide motivation, guidance, and MEAL technical support to CWS team.
  • Identify training needs of staff and conduct trainings to address the capacity gaps, in collaboration with their line-manager and the human resources department
  • Contribute to performance development of staff within the CWS team, in cooperation and collaboration with their line-manager and the human resources department through coaching, mentoring and other development opportunities; - recognition and rewards for outstanding performance; - documentation of unsatisfactory performances with appropriate tools.



  • Minimum eight (8) years total work experience
  • A minimum of 6 years’ experience of undertaking a MEAL related role in a humanitarian context.
  • Two (2) years direct supervisory experience, with responsibility for capacity building: training and coaching staff
  • Experience with software for data management
  • Experience writing donor proposals and reports
  • Experience working in a multicultural environment


  • Statistical analysis
  • Knowledge of open data source software for data management and analysis
  • Proficiency in research
  • Details oriented

Education & Certifications:

Bachelor’s Degree in social sciences or a related subject required (or 4 years of work experience in lieu of a bachelor’s degree)

Master’s Degree is preferred


  • Work and make decisions independently and contribute to overall operations at management levels
  • Exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems in the field;
  • Maintain a high performance standard with attention to detail, completing tasks within set timeframes;
  • Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
  • Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
  • Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records;
  • Analyse and solve complex problems and make sound decisions;
  • Work with minimal supervision
  • Maintain a high performance standard with attention to detail;
  • Work independently and contribute to overall operations of RSC Africa;
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
  • Be flexible with changing of daily duties as needed.

Important Requirements:

  • Strong English communication skills, both written and oral.
  • Ability to work in a multi-cultural environment required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements:

  • COVID Vaccination is strongly recommended for all successful candidates
  • The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa
  • This position is based in Nairobi, Kenya
  • This position requires use of laptops at all time, competence in Microsoft office packages is required.
  • This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
  • Background check which includes references and an educational and criminal check is required before the start of employment for International applicants.
  • A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
  • Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
  • Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
  • The US Embassy rates Kenya as both HIGH in crime and HIGH in terrorism. Incumbents should fully understand the insecurities present within Kenya and the region.
  • Full time
  • All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic

How to apply

Log on to CWS careers site -