Telesales Associate Job Vacancy in Kenya

Position Title: Telesales Associate

The goal is to help the company grow by bringing in customers and developing business.


  • Contact potential or existing customers to inform them about a product or service.
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

Requirements and skills

  • Proven experience as telesales representative or other sales/customer service role is an added advantage
  • Fresh graduates highly encouraged to apply.
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Diploma or certificate; BSc/BA will be a plus

How to Apply

If you are up to the challenge, possess the necessary qualifications and experience, kindly
send your detailed CV quoting the job title on the email subject “Telesales Associate” to by or before 3rd October 2022.