Position Title: Customer Service Executive
Job Location: Kinangop
Salary: 45K
The position is primarily positioned to attract potential customers and retain existing customers through coordinated processes to fulfill customer inquiries and ensure high standards of customer satisfaction.
Key Job Responsibilities
- To prepare responses and fulfill customer inquiries to ensure customer satisfaction;
- Recording customer information, logging in queries and tracking responses;
- Resolve product or service problems by clarifying the customer’s complaint;
- Recommend actions on potential products and services to management by collecting customer information and analyzing customer needs;
- Prepare daily and weekly reports by collecting and analyzing customer information;
- Manage all incoming calls, emails, social media & texts and being accountable;
- Generate sales leads from incoming inquiries and calls;
- Build sustainable relationships of trust through open and interactive communication;
- Provide accurate, valid, and complete information by using the right methods/tools;
- Follow communication procedures, guidelines, and policies provided by the company; and
- Resolve customer complaints in professional manner through the approved mechanisms.
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
- Graduate in a Business related, Marketing, Communications or Social Science degree; OR
- Higher Diploma in a Business related degree, Marketing, Communications or Social Science;
- A strong background in data analysis & its accurate interpretation a must;
- Hands-on experience in handling customers through digital platforms;
- Competence in use of Access, Excel, word & power point packages- advanced excel & PowerPoint is an added advantage;
- Experience in FMCG is a must with experience in the dairy sector an added advantage; and
- Effective communication, sales negotiation, problem solving & presentation skills
How to Apply
If you are up to the challenge, possess the necessary qualifications and experience, kindly send your detailed CV quoting the job title on the email subject “Customer Service Executive” to vacancies@jantakenya.com by or before 25th October 2022.