Customer Liaison Officer Job Vacancy in Nairobi, Kenya

Position Title: Customer Liaison Officer

Reference Number: OC/2022/09

Location: Nairobi

Reports To: Business Head / Auto Head


Customer Centricity

  • Key Account Management Dossier collation & update in portal
  • Key Account Management Action follow ups for effective closure & setting up Monthly / Quarterly /
  • Annual engagement plans in collaboration with Business Head /Auto Head.
  • CCMP/ NPS / PSF / CSI – Support Action planning & effective closures. (Identify repeat complaints, collaborate with all HODs/stakeholders to ensure corrective / preventive action plans are identified and effectively deployed)
  • VOC – Capture Customer visit reports & collate key Requirements / Complaints / follow up action items.
  • Competition – Track, Collate & Publish key updates on key market activities


  • Collate & update Weekly Country review templates
  • Collate & update Monthly Review templates
  • Collate & update Quarterly Review templates

Strategy & Continuous improvement

  • Support / follow up on strategic action plans with Action plan owners
  • Send monthly updates on Strategic action plan progress
  • Support / follow up on Continuous improvement action plans at location
  • Send monthly updates on Continuous improvement plan progress.

Desired Profile:

  • Excellent experience in automobiles, especially in the commercial vehicles segment.
  • Business Acumen
  • Flexible with time management skills.

Minimum Qualifications and Experience.

  • Experience: 3- 5 years (Preferably Automotive Industry)
  • A degree in a relevant field.

Attributes and Skills:

  • Should be of high integrity and professional.
  • MS – Excel & PowerPoint,
  • ERP / BI tool exposure,
  • Basic project Management,
  • Strong communication,
  • Team player & strong persistence

How to Apply:

Please send an updated and detailed CV including a cover letter to

Closing date for receiving applications latest by 20th October 2022.