Client Liaison Manager Job Vacancy in Kenya

Position Title: Client Liaison Manager

Company: IMS East Africa Ltd

Location: Nairobi

Reference: CLM

Job Function: Maintain ownership of a portfolio of Imperial Managed Solutions EA clients retention, growth and development within that portfolio.

Key Performance Areas

  • Collate and analyze operational data and generate client dashboard reports.
  • Analyze client data based on operations for internal and external.
  • Business review meetings pre-scheduled for the year.
  • Manage and optimize interactions with Internal and External customers to ensure centricity.
  • Ensure contractual obligations are adhered to by both client and business.
  • Participate in the implementation of departmental and site EMS objectives.

Qualifications Required

  • A Bachelors in Sales and Marketing or any Business-related course

Skills and Experience Required

  • Minimum 3 years of experience within logistics services industry in a management role.
  • Have a proven sales and marketing background.
  • Excellent communication & presentation skills
  • Be able to communicate with Customers and Clients at senior levels in their organisation.
  • Self-starter who is able to develop relationships and engender transparency
  • Strong analytical capacity
  • Ability to solve problems by engaging key stakeholders
  • Be accountable to internal and external stakeholders
  • Must be proficient in Microsoft Office including Excel, Word and Power point programs Solutions-oriented

Other requirements

  • Ability to work under pressure
  • Positive, confident, self-motivated, and able to work as a member of a team

Equity statement

Imperial is committed to Transformation, which encompasses Employment Equity, Diversity and Inclusion when recruiting internally and externally.

It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants.

Should you not have received a response within 4 weeks of the closing date of this advert, please consider your application unsuccessful.

Applications to:

Closing date: 3rd November 2022