Position Title: Key Accounts Manager – Sales
Nature of Job: Full Time
Salary Range: Kshs 70,000 – 120,000
Industry: Beauty and Cosmetics Products
Job Location: Nairobi
Duties and Responsibilities
- Oversee the relationships of the company with its most important clients and responsible for obtaining and maintaining long term key customers by comprehending their requirements.
- The ideal candidate will be apt in building strong relationships with strategic customers
- You will be able to identify needs and requirements to promote the company’s solutions and achieve mutual satisfaction
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to
maintain trust - Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external
stakeholders using key account metrics - Developing a solid and trusting relationship between major key clients and company
- Resolving key client issues and complaints
- Developing a complete understanding of key account needs
- Anticipating key account changes and improvements
- Managing communications between key clients and internal teams
- Strategic planning to improve client results
- Negotiating contracts with the client and establishing a timeline of performance
- Expanding relationships and bringing in new clients
Qualifications
- Bachelor’s Degree in Business Management, Sales and Marketing or equivalent
- Proven experience as key account manager
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
- Good communication and reporting skills, good negotiation skills, self-driven and result
How to Apply:
Qualified candidates are encouraged to send CVs quoting relevant skills and experience to jobs@britesmanagement.com
Interviews will be conducted on a rolling basis until the position is filled
Only the shortlisted candidates will be contacted