Donor Journey Specialist Job Vacancy in Kenya - Norwegian Refugee Council

Position Title: Donor Journey Specialist 


The External Relations Department (ExRel) is responsible for engaging with private individuals and organisations to build awareness about NRC and raise funds for an organisation that works for people forced to flee. To achieve this, ExRel operates across four main areas; Public Engagement ensuring that the voice of NRC and the people we serve are being heard; Global Fundraising raising unearmarked funds from private individuals for the NRCs mission; Donor Management securing our income from regular donors, and Corporate Relations collaborating with the private corporate sector to attract and maintain grants and pro bono resources for the organisation; Governance ensuring that department activities are aligned in a way that supports the department overall goals and are operated in a way that meets the laws and regulations within each country of operation.

The Donor Management section (DM) is accountable for the maintenance and development of the regular donor portfolio. This includes analytics, donor service, and work related to managing and developing the regular donor portfolio.

Do you have experience working with analytics and donor\customer journey, and looking to be part of an international team dedicated to advocating for the rights of people forced to flee?

Come join us!

What you will do

Reporting to the head of donor management, the Donor Journey Specialist will analyze donor behavior across touchpoints and measure donor behavior’s impact on business outcomes over time.

Some of your day-to-day tasks will include:

  • Extracting and analyzing all relevant data/statistics.
  • Develop activities that will increase loyalty and growth and monitor results.
  • Contribute to market activities upselling, cross-selling, and reactivation towards the NRC regular donor base.
  • Create new business insights that help define the fundraising and donor strategy.
  • Responsible for management of information and analytics to increase efficiency and fundraising performance.
  • Perform investigative research and analysis of large, complex data sets.
  • Provide predictive and descriptive models to use for campaigns and automated fundraising and marketing initiatives for Next Best Action.
  • Produce benchmarking and best practice analysis of fundraising and growth performance.
  • Define improvements for improvements activities and processes, establish baselines and measure the effect.
  • Recommend improvement and innovation initiatives based on insights, and lead execution through task forces in a cross functional team.
  • Educate and support the department by enhancing data analysis skills and enable them to make their own dashboards and other insights to track their own performance.
  • Contribute to data capture strategy.
  • Perform complex analysis, communicate insights tailored to different audiences and contribute to strategy based on the findings.

What you will bring

  • Minimum of five years of relevant experience in a similar field.
  • Knowledge of and experience working with databases, Salesforce, as well as utilising visualisation tools such as Power BI/Tableau.
  • Understanding of data modelling and data design.
  • Documented abilities to form hypotheses based on results from analysis.
  • Documented results in improving results and performance within donor\customer lifecycle management.
  • Excellent data analytics and presentation skills.
  • Documented experience with and thorough understanding of content and performance marketing.
  • Fluency is English is mandatory.

We know that you are curious and would like to learn more about this role; please clickhere to access the full Job Description.

What makes this position attractive?

  • A challenging and exciting opportunity with an international team dedicated to advocating for the rights of people forced to flee.
  • A chance to support NRC in the management of the donor journey analytics to analyse donor behaviour across touchpoints, and measure donor behaviour’s impact on business outcomes over time.
  • Salary and benefits according to NRC’s salary scale and terms and conditions in Oslo, Norway. We are open to receiving applications from Jordan, Lebanon, Germany, Kenya, Nigeria, Belgium, or any other countries where NRC has representation.

We are also looking for people who share our values:

  • To be dedicated to what we do;
  • To be innovative with our solutions;
  • To act as one unified and inclusive team;
  • To be accountable to the donors that make our work possible; the beneficiaries that we exist to serve; and to each other… the members of our NRC family.

We will be assessing candidates on an ongoing basis; therefore, early applications are recommended.


The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

How to apply

Click HERE to complete your application.