National Bank – A Subsidiary of KCB Group Plc
Position Title: Administration Manager – Debit Cards & ATMS
Job Ref No. HR/061/2022
1 Available Position
Division: Retail Banking
Location: Head Office
Reporting to: Manager, Transaction Cards & ATMs
Position Scope: The role holder will be responsible for issuing Debit Cards as budgeted and ensure the product is competitive, profitable and functioning as promised to the customer.
He/she will also be responsible for managing and maintaining ATM efficient operational processes.
Key Responsibilities:
- Drive debit card acquisition and marketing plans in line with the card business strategy.
- Optimally drive growth in new Debit card customer acquisition and usage.
- Engage third parties e.g. vendors, Visa etc and track product and process KPIs on a day to day basis.
- Define and plan Debit card product enhancements to promote issuance and usage.
- Engage key retailers and strategic partners to drive Debit card sales and utilization through their outlets.
- Manage Debit card sales presentations and training within and without the bank.
- Develop and agree on key KPIs for Debit cards, measure results against KPI and develop action plans to address shortfalls.
- Manage projects on the roll out of new Debit card products.
- Manage the performance of all ATMs to maximize on cash usage levels to increase income generation.
- Monitor reconciliation of ATM accounts to reduce operational risks and increase profitability.
Education, Professional Qualifications, Experience & Skills
- Bachelor’s degree in business related field.
- Master’s degree will be an added advantage.
- Five (5) years’ experience in Banking.
- At least three (3) years’ experience in Card Business of a commercial bank at a managerial level.
- Excellent communication skills.
- Demonstrate hands-on experience on card product development.
- Strong background in product development and roll out, partner relations and change management.
- Comprehension of the Card’s Regulations from a local and international standpoint.
- Excellent in stakeholder Management.
- Good in report writing and ability to develop reports.
- Effective understanding of client requirements and managing the same.
- Ability to make effective strategic and business decisions based on sound financial business principles.
- Excellent problem-solving skills, organizational and interpersonal skills.
- Resilience –is able to withstand strategic and operational challenges and maintain momentum.
How to Apply:
Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Monday, 15th August 2022.
Please note that applications received after the deadline will not be considered.
Only shortlisted candidates will be contacted for the next stage/s of the process.