Front Office Receptionist Job Vacancy in Karen, Kenya

Position Title: Front Office Receptionist

Industry: Beauty

Location: Karen

Gross Salary: 25k – 30k

Our client is a high-end salon and spa located in Karen.

They seek to hire a highly efficient Front Office Receptionist who will be in charge of the day-to-day coordination of the clients and ensure a smooth running of the salon and spa.

Key Responsibilities

  • Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival.
  • Book and confirm appointments via phone and email
  • Process transactions (cash and credit cards) and issue receipts
  • Welcome walk-ins, answer questions about services, and schedule appointments based on availability
  • Inform clients about new services and discounts
  • Receiving Cash, Mpesa, and Card Payments and confirming correct payment has been made
  • Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
  • Update client records with contact and billing details, appointments and services offered
  • Maintain a tidy reception area
  • Order and maintain supplies for salon, spa, and barber shop
  • Respond to client’s inquiries through the social media platforms
  • Engage with customers actively seeking feedback about their service experience.
  • Ensure bookings by clients are assigned to the hair and beauty stylist fairly and do not overlap with staff schedule.

Skills & Qualifications

  • Diploma in any discipline.
    Minimum experience of 2 years in a similar role
    Applicants between 25 – 37 years are preferred.
    Basic computer knowledge with proficiency in Microsoft Office.
    Hands-on experience with office equipment, like printers and POS systems.
    Familiarity with processing transactions
    Female candidates are encouraged to apply
    Excellent communication abilities (verbal, phone, and email) with a customer service attitude
    Solid organization and record-keeping skills
    An ability to remain calm under stressful circumstances

How to Apply

If you are up to the challenge, and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Front Office Receptionist – Salon & Spa) to before 9th August 2022.