Position Title: Front Office Receptionist
Industry: Beauty
Location: Karen
Gross Salary: 25k – 30k
Our client is a high-end salon and spa located in Karen.
They seek to hire a highly efficient Front Office Receptionist who will be in charge of the day-to-day coordination of the clients and ensure a smooth running of the salon and spa.
Key Responsibilities
- Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival.
- Book and confirm appointments via phone and email
- Process transactions (cash and credit cards) and issue receipts
- Welcome walk-ins, answer questions about services, and schedule appointments based on availability
- Inform clients about new services and discounts
- Receiving Cash, Mpesa, and Card Payments and confirming correct payment has been made
- Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
- Update client records with contact and billing details, appointments and services offered
- Maintain a tidy reception area
- Order and maintain supplies for salon, spa, and barber shop
- Respond to client’s inquiries through the social media platforms
- Engage with customers actively seeking feedback about their service experience.
- Ensure bookings by clients are assigned to the hair and beauty stylist fairly and do not overlap with staff schedule.
Skills & Qualifications
- Diploma in any discipline.
Minimum experience of 2 years in a similar role
Applicants between 25 – 37 years are preferred.
Basic computer knowledge with proficiency in Microsoft Office.
Hands-on experience with office equipment, like printers and POS systems.
Familiarity with processing transactions
Female candidates are encouraged to apply
Excellent communication abilities (verbal, phone, and email) with a customer service attitude
Solid organization and record-keeping skills
An ability to remain calm under stressful circumstances
How to Apply
If you are up to the challenge, and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Front Office Receptionist – Salon & Spa) to jobs@corporatestaffing.co.ke before 9th August 2022.