Customer Support Engineer Job Vacancy in Kenya

Our client, an international Telecommunication firm, seeks to recruit a Customer Support Engineer.

Monthly Gross Pay: Kes 100,000

Key Accountabilities

  • Perform proactive monitoring of customer connectivity and network devices
  • Provide general first level technical support to end users’ organization-wide
  • Provide first-level phone/ email support on ICT related issues and facilitate technical issues requiring location visits.
  • Implementation of customer solutions when assigned.
  • Communicate resolution of faults to request initiators.
  • Update assigned tasks in a timely manner; escalate as required to management, vendors, and clients.
  • Ensure proper escalation during outages or periods of degraded system performance, problem resolution and customer satisfaction.
  • Assist in maintaining issues/request log. Ensure accurate and prompt logging of all requests/ issues into the central database
  • Implement/comply with pre-defined customer service management policies and procedures.
  • Assist in administering customer satisfaction surveys to obtain feedback on Customer Service efficiency (where necessary).
  • Perform any other duties as assigned by the Manager


  • Bachelor’s degree in Computer Science, IT, Telecommunication or related
  • At least 2 years of experience in a technical support center environment.
  • At least 2 years of experience in the telecommunication field
  • CCNA or equivalent certification
  • Data interpretation, quality focus, continuous improvement, and reporting skills
  • Transmission and Access Network
  • Network Management Systems and routing and Switching
  • Network Integration and Security

How to Apply

Qualified candidates to apply via email clearly indicating the position they are applying for on the email subject as ‘ Customer Support Engineer” by COB 11th July 2022.

Due to the urgency, application will be reviewed on a rolling basis.

NB: Only short-listed candidates will be contacted.

Career Management Centre is a proud equal opportunity Employer and does not discriminate the applicants on any basis.

Career Management Centre is a Human Resources Management Consulting firm that offers comprehensive HR Services like Recruitment, Job Evaluation, Training, Payroll Outsourcing, Labor Compliance, Engagement surveys, Staffing Solutions & HRMS to businesses both at a strategic and operational level ( We firmly believe that HR is the nucleus of any organization irrespective of any size or industry.