Our client, an international Telecommunication firm, seeks to recruit a Customer Support Engineer.
Monthly Gross Pay: Kes 100,000
Key Accountabilities
- Perform proactive monitoring of customer connectivity and network devices
- Provide general first level technical support to end users’ organization-wide
- Provide first-level phone/ email support on ICT related issues and facilitate technical issues requiring location visits.
- Implementation of customer solutions when assigned.
- Communicate resolution of faults to request initiators.
- Update assigned tasks in a timely manner; escalate as required to management, vendors, and clients.
- Ensure proper escalation during outages or periods of degraded system performance, problem resolution and customer satisfaction.
- Assist in maintaining issues/request log. Ensure accurate and prompt logging of all requests/ issues into the central database
- Implement/comply with pre-defined customer service management policies and procedures.
- Assist in administering customer satisfaction surveys to obtain feedback on Customer Service efficiency (where necessary).
- Perform any other duties as assigned by the Manager
Qualifications:
- Bachelor’s degree in Computer Science, IT, Telecommunication or related
- At least 2 years of experience in a technical support center environment.
- At least 2 years of experience in the telecommunication field
- CCNA or equivalent certification
- Data interpretation, quality focus, continuous improvement, and reporting skills
- Transmission and Access Network
- Network Management Systems and routing and Switching
- Network Integration and Security
How to Apply
Qualified candidates to apply via email jobs@careermanagementcentre.com clearly indicating the position they are applying for on the email subject as ‘ Customer Support Engineer” by COB 11th July 2022.
Due to the urgency, application will be reviewed on a rolling basis.
NB: Only short-listed candidates will be contacted.
Career Management Centre is a proud equal opportunity Employer and does not discriminate the applicants on any basis.
Career Management Centre is a Human Resources Management Consulting firm that offers comprehensive HR Services like Recruitment, Job Evaluation, Training, Payroll Outsourcing, Labor Compliance, Engagement surveys, Staffing Solutions & HRMS to businesses both at a strategic and operational level (https://careermanagementcentre.com/). We firmly believe that HR is the nucleus of any organization irrespective of any size or industry.