Automotive Service Advisor Job Vacancy in Nairobi, Kenya

Career Opportunity: Automotive Service Advisor

Nature of Job: Full Time

Industry: Auto Centre

Job Location: Nairobi

Salary: Kshs 25,000

Duties and Responsibilities

  • Advises customers about necessary service for routine maintenance.
  • Explains the services offered at the Auto Centre including car wash, repairs, express services, wheel balancing etc
  • Customer service and PR to retain customers
  • Taking payments in cash and Mpesa
  • Coordinating between the staffs and the customers
  • Marketing strategies including digital marketing
  • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
  • Prepares a repair order showing time, cost and labor estimates for service.
  • Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
  • Explains the work performed and the repair order charges to the customer.
  • Handles customer complaints.
  • Schedules service appointments.
  • Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes “promised time.” Checks with dispatcher, if necessary.
  • Obtains customer’s signature on repair order; provides customer with a copy.
  • Establishes customer’s method of payment. Obtains credit approval, if necessary.
  • Notifies dispatcher of incoming work.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Implements and maintains a service marketing program.

Key Requirements and Skills

  • Degree or Diploma
  • 2-3 years experience in a busy Auto centre
  • PR and customer service skills
  • High levels of integrity
  • Marketing skills
  • Online marketing skills
  • Basic mechanical knowledge
  • Ability to remain calm and undertake various tasks
  • Excellent time management abilities
  • Good communication skills
  • Planning and organizational skills
  • Problem solving
  • Decision-making
  • Team player

How to Apply

If you meet the above qualifications, skills and experience send CV to quoting the job title as the subject line.

Interviews will be conducted on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.