Job Title: Customer Service – Car Auto Care
Industry: Automotive
Location: Nairobi
Gross Salary: 30K – 40K
Our client in motor vehicle industry are looking to hire a well-groomed Customer Service with sales and marketing skills.
She should have digital marketing skills, well-spoken with business acumen, be customer-focused, and be dedicated to offering service while providing solutions and support in a timely manner.
Duties and Responsibilities
Customer Service
- Welcoming customers and attending to their needs in a warm and friendly manner
- Answering the office telephone in a courteous manner.
- Responding to queries that come through the emails
- Filling and following up on job cards and film requisition forms.
- Making customer quotations and issuance of tax invoices and payment receipts.
- Timely banking of cash sale proceeds and petty cash management.
- Stock recording and monitoring and also participating in monthly physical stock count
- Proper filing of all office documents and information
- Ensure smooth running of the workflow by checking what the technicians are doing from time to time
- Following up on client feedback and documenting the feedback
- Timely preparation and sending of weekly reports that capture the number and nature of enquiries received via email, phone, WhatsApp and walk-ins as well as client feedback report. Technical department report as well.
- Overseeing the general branch operations to ensure everything runs smoothly
- Any other duty assigned from time to time
- Communication skills-oral and written
Sales & Marketing
- Responding to queries that come through the emails
- Online marketing of the products and services to generate sales
- Maintaining, updating and submitting of daily sales records
- Selling of company products and services to clients and also through online platforms
- Processing of the documentation, the payments and registering of the products sold to and on the behalf of the customer in a timely manner
- Support in media engagement and management generating sales
- Engages in superior customer service by making information readily available
- Persists in sales even in the face of failure
- Demonstrates products and services as deemed necessary by clients and management
Key Qualifications
- Diploma/Degree in Business Related Course.
- Internship to 2 years maximum
- Customer services
- Sales (in-house)
- Sales and Office administration
- relevant experience in digital marketing
- Very good writer skills.
- Other skills needed: multitask environment, communication and organizational.
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).
- Presentation skills
- Attention to detail
- Business acumen
- Professional attire
N/B: Candidates between 23- 26 years are encouraged to apply
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service – Car Auto Care ) to jobs@corporatestaffing.co.ke before 18th May 2022.